Order Management Specialist (m/w/d)

we are unu

We believe in cities in which all people are able to embrace the full potential of urban life. This is why we are committed to creating mobility solutions that fully connect people to their city.

unu is an urban mobility brand based in Berlin. Our first product was the unu Scooter Classic, an electric scooter with portable batteries launched in 2014. Our products are sold both directly to consumers and business customers, making them accessible to everyone and resulting in fair prices by eluding dealership costs. In 2020, we launched the second generation of our scooter: The unu Scooter was designed in house and completely re-designed with our partners in Germany. The new scooter offers space for two people, as well as the largest storage space and one of the fastest acceleration values in the electric scooter segment.

After establishing a strong footprint in Germany, Austria and France, we are looking to consolidate our position as one of Europe's leading e-mobility brands. With already more than 70 creative, pragmatic and solution oriented team members, we are now looking for a Order Management Specialist (m/w/d) to join the team in unu’s headquarter in Berlin.

This is where you will make an impact...

  • Perform troubleshooting on all sales orders and assist to identify and execute various enhancements to all management processes.
  • Ensure compliance with all company and business policies and administer all open sales orders and ensure appropriate order flow.
  • Manage all communication with all sales department orders and process all customer orders and shipment of products and ensure optimal practices for all processes.
  • Prepare and edit various sales orders
  • Operationally execute order escalations
  • Evaluate all weekly metrics and analyze all continuous improvement projects and prepare reports for all requests.
  • You ensure that customer and order data are always up to date in the system

You’ll be perfect for this role when...

  • First of all, you should be passionate about our values (collective courage, curious connection, radical authenticity, simple perfection und creative challenger) and our vision – creating mobility solutions that fully connect people to their city
  • Selfstarting mentality
  • Capability to build scalable solutions
  • High level of organization 
  • Proactive work mode
  • Great communication skills and the ability to communicate across all levels
  • Data and solution driven and lean work mode
  • Ability to perform in a high pace environment 
  • Experience in operations and customer advocacy
  • Relevant experience in Ecommerce

Why you should join our ride...

  • Join us in our mission to enable people to access the full potential of urban life in one of the most dynamic and fast developing industries!
  • You will get your own company unu Scooter to unlock Berlin’s full potential
  • You will get a discounted public transport pass, daily lunch vouchers that can be used in every restaurant or supermarket, healthy drinks and fruits at the office, access to fitness memberships and corporate benefits and your own Mac or Windows laptop
  • You'll be a part of a highly diverse and vibrant group of people with a strong cultural bond, flat hierarchy, with space for your own ideas in a dynamic, dedicated and motivating environment
  • You will be part of our success with our ESOP Program and our attractive stock options! Additionally, we offer a competitive salary
  • Not only will you be part of our creative and greatly connected workspace in Kreuzberg but you will also be able to experience contemporary ways of working with flexible working hours and remote friendly options
If this sounds intriguing and you want to join our mission of vision of enabling people to access the full potential of urban life, apply now! 

If you are unsure about meeting all our listed requirements, please still get in touch. Your CV does not define you ‐ we are as interested in your future as your past.

We are looking forward to your application!