Operations Helpdesk - fluent German required (m/f/d)

The Berlin-based vertical commerce company Berlin Brands Group, founded as Chal-Tec GmbH in 2005 by Peter Chaljawski, has been successfully producing and selling products for consumers in the area of home & living, consumer electronics, sound & light and sports since 2005 and is one of Germany's top-selling digital companies. The largest and best-known brands are Klarstein for household appliances, auna for audio equipment and Capital Sports for home fitness.

The Berlin Brands Group combines the entire value chain: from product development, conception and design to production, marketing and customer service. From its headquarters in Berlin, the vertical commerce company manages the brand development and multi-channel distribution of more than 2,500 products for consumers in 24 countries worldwide. More than 700 employees currently work at the six locations in Berlin (headquarters), Kamp-Lintfort (logistics centre), Bratislava, Istanbul, Hong Kong and San Francisco.

In order to continue to grow so successfully and dynamically, we are always looking for motivated colleagues like you to join us in shaping the DNA of the Berlin Brands Group.

Your tasks:

  • You implement a unified ticket process for all our warehouses and WMS users
  • You collect and organize tickets written by WMS users in JIRA
  • You guarantee that tickets meet our standard requirements
  • You provide first level support for all systems that are relevant for operational business (WMS, labelserver, SAP S/4 HANA)
  • You coordinate ticket processing with senior team members and report re-occuring issues to our developers

Your profile:

  • You have finished a University degree and bring at least 1 year of experience in first level support (experience using Jira is a plus)
  • You are highly collaborative and have a proactive and user-oriented mindset
  • You bring plenty of motivation for learning and training
  • You are willing to visit our warehouses in the Duisburg area and train together with our Logistics colleagues (maximum once per quartal)
  • Your speak fluent English and German (oral and written) and are a strong communicator

We offer:

  • Challenging projects with plenty of entrepreneurial freedom in one of Europe's leading e-commerce companies
  • Flexible working hours and a modern office in the heart of Berlin (Spittelmarkt)
  • Company benefits such as public transport ticket grant, 30% discount on products from our own shop and employer's contribution to the company pension plan
  • Daily fresh fruits and vegetables as well as drinks and various health offers (physiotherapy, yoga and back training courses)
  • Opportunities for professional development, language courses as well as team training and coaching

Become a member of one of Europe's leading ecommerce companies. Click the following button to fill out our online application. We are looking forward to your application!

Berlin Brands Group
Wallstr. 16
10179 Berlin