Operations Analyst

We believe in the everyday hero.

Those who have the courage to follow their passion and the strength and determination to realize their dreams. We believe that anyone should be able to start their own business. We provide small businesses with powerful, easy-to-use card readers and awesome customer support, so merchants can run their business and engage with their customers. We do so with genuine care for our merchants and love for our products. By taking the hassle out of getting paid, we enable small business owners to focus on what they love to do. We are 2,000+ SumUpers around the globe, and we are here to empower small merchants and help them thrive.

Operations at SumUp is where the rubber meets the road. Once a merchant signs up, it is up to the operations team to ensure an excellent customer experience is continuously delivered. Making sure merchants receive their proceeds on time, providing excellent customer support, and understanding how merchants are using our product are all key aspects of what happens within the Operations team. 

We’re currently looking for an Operations Analyst to join our team and take part in one of the most important aspects of SumUp’s value proposition. 

What you’ll do in this position: 

Operations Analyst typically work in our Operations team, providing support to the different areas of the business, with a big focus on Payments. In all those teams, you will:

• Analyse data and rollout projects in a fast-paced environment
• Exercise your analytical skills: bring your hypothesis; let’s test them together!
• Work closely with different teams in a collaboratively environment to bring the best possible experience for our merchants
• Operate and manage key operational tasks that happen on a periodic basis
• Conduct data-driven business analytics to support and make recommendations on strategy and key strategic initiatives for the business 
• Manage data related projects, and cultivate and enhance relationships with stakeholders.

You’ll be a great fit for this position if:

• You speak fluent Spanish and English - you’ll be part of a truly global team :)
• You have a bachelor’s degree or equivalent practical experience
• You have strong analytical skills and feel comfortable with a vast amount of data
• Excel ninja skills is a must.  
• You are familiar with the basics of SQL and interested in learning more.
• You are highly motivated, hands-on, focused and striving to learn and improve your skills
• You have excellent communication, presentation and interpersonal skills - you are able to communicate ideas and concepts with team members from a wide range of countries and cultures, and to build strong and productive relationships.

Why you should join SumUp

• The opportunity to be part of a revolution in the Colombian payments industry!
• You’ll have the freedom to drive your career, own projects, and make an impact across the company. 
• You’ll enjoy flexible hours – we don’t micromanage. You have freedom to align with your team if you want to work remotely or take a few days off.
• Empowerment to do great things and the opportunity to leave your mark
• An amazing team and work-environment, that works with passion, purpose and high-output
• You’ll have access to rewarding compensation and benefits. 
• You’ll be part of a truly global team of 2,000+ people from 60+ countries, spread across 3 continents. 

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

SumUp will not accept unsolicited resumes from any source other than directly from a candidate.

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