Operational Risk Manager

About Klarna

Klarna was founded in Stockholm, Sweden in 2005. Since then we've changed the banking industry forever. And now we're creating the world's smoothest shopping experience. We serve over 90 million consumers worldwide, and partner with 250,000 merchants – with a new merchant joining us every 8 minutes. Including some of the world's leading brands, such as H&M, ASOS, IKEA, Adidas, Samsung and Lufthansa. Our offices are spread over 17 different markets, hosted by 5000+ employees from 100+ nationalities.

Who you are

We are looking for ambitious people with significant drive! We need problem solvers, initiative takers, people that see opportunities and potential to improve. You should be passionate about your job and enjoy a fast-paced international working environment. You will play an important role in taking Klarna to the next level - thus, you should desire to go above and beyond to deliver and grow as an individual. At Klarna we embrace change, you should dare to challenge the status quo and be persistent in doing so.

So are you trapped today in a traditional and bureaucracy organisation that doesn't want to change and you have plenty of ideas to make operational risk management more data-driven OR you are just curious how a fast-growing bank like Klarna can manage the rapid growths of products, markets, and customers whilst maintaining good risk management and operational resilience AND you have plenty of experience to make us even better. This is the role for you!

What you will do

As a Risk Manager, you will be part of a mixed-process team that is tasked with ensuring that Klarna’s Customer Service is compliant with relevant legislation and that all risks relating to the day to day work of the function are managed effectively. You will support your customer service colleagues in managing, mitigating and controlling their risks. This should be done in a way that is aligned with Klarna’s processes for managing operational and conduct risk, while facilitating high-speed, flow, and quality delivery. You and the team will drive continuous improvements and adjustments to meet this demand. This will result in the function being able to make proper decisions with risks in mind and enable the achievement of strategic objectives.

Your accountability line will be within the 1.5 level of defense and to the Legal and Risk Management team which is situated within the Customer Service function. The role is designed to provide a bridge between the global Risk Management function and the practical support needed in day-to-day activity. You are expected to follow and embed the principles and processes around risk management and to provide hands-on support and advice to the function’s operational and product teams. Since Klarna is a data-driven company, decisions are based on facts and not opinions, which suits this role very well. The analytics competence is integrated into the organisation and a key function in many different areas - some examples of the others are; finance, fraud, human resources, product development, and sales. Even if analytics is applied in many different areas there are some things that all analysts have in common: a strong drive combined with analytical skills and a great team spirit! As your career develops you will develop expertise in certain areas.

However, there are a number of core skills shared by all analysts at Klarna. Klarnauts in the Analytics Competence have the ability to apply the following approach:

Day to day will see you

  • Create structure in disordered information/data
  • Manipulate and explore data and analyse problems to understand their root cause
  • Design and implement strategies in a rapidly evolving industry
  • Generate and communicate insights and recommendations
  • Design and improve processes
  • Find data and information in collaboration with other people and teams
  • Identify improvement areas in several functional areas
  • Apply both a helicopter perspective as well as have the ability to go into details
  • Develop and enhance Klarna’s operational risk management methodologies and supporting risk solutions, to enable the business in identifying and managing its risks to enable the achievement of strategic objectivesInsight generation on operational risks, threats, and vulnerabilities through data analysis
  • Monitoring and reporting of operational risks in relation to the risk appetite set by the Board of Directors and the CEO
  • Support and guide the business in strategic business decisions from a risk perspective 
  • Create/improve education and awareness programs to enable the first line to take good quality business decision with risks in mind 
  • Act as a mentor for more junior risk colleagues in the customer service function as well as a sounding board for customer service operational and product managers within the first line of defense

You should have

  • A degree from a university in a numerate subject (e.g. Economics, Science, Engineering, or Business)
  • Applicable work experience with operational risk in a risk management function or consulting/audit environment of +5 years
  • Experience in developing and implementing both qualitative and quantitative risk and control assessment methodologies
  • Experience of working in a regulated environment
  • Working proficiency and communication skills in verbal and written English
  • Ability to establish a high degree of credibility, respect, and trust with multiple internal stakeholders and influence at a senior level
Please send us a CV in this application and we will come back to you as soon as possible if we find your profile relevant for the role.

Klarna is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates. Please refrain from including your picture and age with your application.

Klarna is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates. Please refrain from including your picture and age with your application.