Onboarding Specialist

Onboarding Specialist

At SumUp, we are driven to empower small businesses across the globe by de-hassling their lives and helping them to succeed. Our vision as a global FinTech company is to build the first-ever global card acceptance brand. We are well on our way as small businesses in over 31 countries around the world rely on SumUp to get paid. To help us get there, we are putting together an awesome team that is committed to one another and to our merchants. You could be our missing link! Help us bring card acceptance to everyone!

Your impact at SumUp

Joining our US team will be exciting for you, if you enjoy helping merchants focus on what they do best. The role of an Onboarding Specialist is to facilitate the verification process for our customer’s small to medium businesses in the US. At the same time, the Onboarding team ensures that SumUp is following the highest compliance standards, and is compliant with all applicable AML regulations. We are building the future of the payment world, are you interested in being a part of it? 

 

Your role and responsibilities

 

  • Conduct validation of business existence through verification public records, online sources, and document verification
  • Protect our merchant base by conducting individual searches to identify identity theft and other related threats
  • Assure compliance with our internal guidelines, regulations, and procedures
  • Collaborate with our Risk and Anti-Fraud and Customer Experience teams to minimize risk to our merchants and Sumup while maximizing the Onboarding journey. 

Does this describe you?

  • 1+ years of work experience in an equivalent role
  • Knowledge of Know Your Customer (KYC) and Know Your Business (KYB) requirements
  • Previous work experience in the financial service industry is a strong plus
  • Excellent verbal and written communication skills
  • You’re curious, patient, and persistent to solve issues
  • You love to empower small merchants by offering them a frictionless onboarding experience
  •  You are comfortable working both on your own and as part of a team
  • You’re organized and keep a cool head even in stressful situations
  • You’re comfortable conducting research, using verification tools, and reviewing onboarding documentation
  • You are able to multitask and prioritize responsibilities
  • Bonus Points - you are able to work a flexible schedule - we will offer evening and weekend support to our merchants as we continue to grow. 

Why work for SumUp? 

  • Be part of a welcoming community of more than 2,000 people from over 52 nationalities
  • Startup environment and small, cross-functional teams  
  • 50% employer-paid Medical, Dental, Vision Insurance and company-paid life insurance
  • FSA & 401K Retirement Plan (up to 3.5% employer matching when you elect to contribute up to 6%)
  • Paid vacation and holidays immediately available upon hire
  • Ongoing access to professional development tools, job training, and industry conferences
  • Free on-site refreshments, snacks (fruits, cereals, nuts, etc.), and team meals
  • Fun company outings, team events, birthday lunches, yoga, happy hours, hikes, etc.Be part of a welcoming community of more than 2,000 people from over 52 nationalities
  • Startup environment and small, cross-functional teams  
  • 50% employer-paid Medical, Dental, Vision Insurance and company-paid life insurance
  • FSA & 401K Retirement Plan (up to 3.5% employer matching when you elect to contribute up to 6%)
  • Paid vacation and holidays immediately available upon hire
  • Ongoing access to professional development tools, job training, and industry conferences
  • Free on-site refreshments, snacks (fruits, cereals, nuts, etc.), and team meals
  • Fun company outings, team events, birthday lunches, yoga, happy hours, hikes, etc.

 

Apply now!

We're looking forward to meeting our next teammate! You can also choose whether to include a CV, your LinkedIn profile, a link to your github, tech blog, or portfolio – whatever you think will give us your complete picture!!

You do not need to match every listed expectation to apply for this position. Here at SumUp, we believe that diverse perspectives foster innovation, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by Company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.