Merchant Services Support - Operational Support Lead US

Do you love working on many topics at once, driving change, developing our function, do you always want to help inspire  your teams/colleagues to do better in an ever progressing environment where change is the norm? 
As an Operational Support Lead, you can be driving all sorts of topics and initiatives to drive the progression of your function. Also, you will be inspiring a group of Service Delivery Associates/Specialists with their own development journey. Your support will liberate the functions Accountable Leads to laser focused on delivery and strategy. You are experienced and motivated to lead people from the front. You will be results orientated with total focus on enabling your Associates/specialists to achieve and exceed the expectations of Klarna’s merchants from onboarding through the entire merchant journey with Klarna. You will ultimately promote and drive the competence of your assigned Service Delivery staff. 
What will you be doing? As the Operational Support Lead you will be working with a diverse range of initiatives, you can be involved in the assessment and progression of the individuals and team operational quality, also you could be involved with Klarna’s ongoing market expansion. You will initiate and drive activities to continually improve and calibrate our deliveries to the needs of the merchants and the operational processes. Then when it is needed you might get stuck in and support your colleagues during peak times. 
You will work mostly with internal stakeholders and will report to the Merchant Service Regional Lead.

Main Duties include:

  • Supporting MFO Management with projects to further the functions objectives
  • Coaching/development of employees to achieve operational targets
  • Coaching/development of employees to progress in their Klarna careers
  • Represent teams internally with stakeholders and initiatives
  • Establish, drive and implement improvement

Who are you?

  • You have experience of successfully coaching/inspiring teams
  • You might have experience leading
  • You comfortably work with multiple tasks
  • You are a strong communicator who naturally adapts to all types of people
  • You have excellent spoken and written skills in English
  • Spanish or French would be advantageous  
You will work in a great environment where anything is possible, you will work with amazing colleagues and be given the best equipment.
Interested? Apply quick as we speak with suitable candidates continuously 

About Klarna

Klarna was founded in Stockholm, Sweden in 2005. Since then, we’ve changed the banking industry forever. And now we’re creating the world’s smooothest shopping experience. We serve over 90 million consumers worldwide, and partner with 200,000 merchants – with a new merchant joining us every 8 minutes. Including some of the world’s leading brands, such as H&M, ASOS, IKEA, Adidas, Samsung and Lufthansa. Our offices are spread over 17 different markets, hosted by +3500 people from 90 nationalities.