Klarna was founded in Stockholm, Sweden in 2005. Since then we've changed the banking industry forever. And now we're creating the world's smoothest shopping experience. We serve over 90 million consumers worldwide, and partner with 250,000 merchants – with a new merchant joining us every 8 minutes. Including some of the world's leading brands, such as H&M, ASOS, IKEA, Adidas, Samsung and Lufthansa. Our offices are spread over 17 different markets, hosted by 5000+ employees from 100+ nationalities.
What you will do:
As part of Klarna’s Merchant Foundation Operations (MFO) team you will be providing high-quality professional service to our merchants by assisting them to solve pre and post purchase related problems or support with various requests regarding Klarna’s products and services.
Acting as a point of contact to our merchants, you will communicate in an open, helpful and engaging tone and focus on finding the right solution for each case. You will constantly interact with other departments within the company as well as third parties.
As a Merchant Support agent you’ll assist our merchants in numerous areas by solving order management problems, customer issues, systematic questions, and technical problems, while helping to build and maintain merchant relationships.
The role consists of you acting as a subject matter and troubleshooting expert. You will interact with various Klarna departments; therefore, communication and problem solving skills are a must! You will be responsible for assisting merchants through new features and improvements. You will communicate by phone, chat and/or email channels.
Location Columbus, Ohio
Preferred start date As soon as possible
Klarna is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates. Please refrain from including your picture and age with your application.