Merchant Operations Specialist

About Klarna

Klarna was founded in Stockholm, Sweden in 2005. Since then we've changed the banking industry forever. And now we're creating the world's smoothest shopping experience. We serve over 90 million consumers worldwide, and partner with 250,000 merchants – with a new merchant joining us every 8 minutes. Including some of the world's leading brands, such as H&M, ASOS, IKEA, Adidas, Samsung and Lufthansa. Our offices are spread over 17 different markets, hosted by 4000+ employees from 100+ nationalities.

What you will do:
As part of Klarna’s Merchant Foundation Operations (MFO) team you will be providing high-quality professional service to our merchants by assisting them to solve pre and post purchase related problems or support with various requests regarding Klarna’s products and services. 

Acting as a point of contact to our merchants, you will communicate in an open, helpful and engaging tone and focus on finding the right solution for each case. You will constantly interact with other departments within the company as well as third parties. 

As a Merchant Support agent you’ll assist our merchants in numerous areas by solving order management problems, customer issues, systematic questions, and technical problems, while helping to build and maintain merchant relationships.  

The role consists of you acting as a subject matter and troubleshooting expert. You will interact with various Klarna departments; therefore, communication and problem solving skills are a must! You will be responsible for assisting merchants through new features and improvements. You will communicate by phone, chat and/or email channels. 

Who You Are

  • Klarna is looking for ambitious people with tremendous drive! You should be passionate about your job and enjoy an ever-changing international working environment
  • You are self-driven and enjoy investigating issues and reaching solutions
  • You will play an important role in taking Klarna to the next level thus, you should desire to go above and beyond to produce the best results

You Should Have

  • Great communication skills to assist merchants and internal stakeholders
  • A collaborative and adaptable personality to face Klarna’s incredible growth, and turn challenges into success
  • Working proficiency and communication skills in verbal and written English
  • Natural problem solving abilities to see problems from a bird’s eye view, identifying the core of the problem, and providing creative solutions.

You Might Also Be

  • A confident, independent worker who excels when given responsibility and freedom, while enjoying a team environment.
  • A natural multitasker, capable of handling multiple tasks and doing it well.
  • Someone with a background in customer/merchant services and customer contact.
  • Someone who excels in a technical environment.

Shifts Available

  • Sunday-Thursday - Sun hours flexible (8 hrs), Mon-Thurs 8A-5P
  • Tuesday-Saturday - Sat hours flexible (8 hrs), Tues-Fri 8A-5P
Location Columbus, Ohio

Preferred start date As soon as possible

Klarna is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates. Please refrain from including your picture and age with your application.