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Klarna

Merchant Operations Lead/Manager - UK

Manchester, UK
About Klarna

Klarna was founded in Stockholm, Sweden in 2005. Since then we've changed the banking industry forever. And now we're creating the world's smoothest shopping experience. We serve over 90 million consumers worldwide, and partner with 250,000 merchants – with a new merchant joining us every 8 minutes. Including some of the world's leading brands, such as H&M, ASOS, IKEA, Adidas, Samsung and Lufthansa. Our offices are spread over 17 different markets, hosted by 5000+ employees from 100+ nationalities.

Merchant Operations Lead/Manager (UK) 

Merchant Foundation Operations is supporting Klarna’s merchants during the entire lifecycle with Klarna: starting from the onboarding and throughout the whole journey of being live.

As Merchant Operations Lead/Manager you will lead a team of 8-12 specialists as well as be responsible for the delivery of our inbound and outbound support to our merchants in your market. We are looking for a driven, results orientated individual who is motivated and equipped to improve processes, internal collaboration and to inspire people. You will be responsible for following up and delivering on the team's and market’s KPI’s while running high quality operations.

Main duties include:

  • Responsible for following up and delivering on the team's KPI’s while delivering high quality services. 
  • Daily alignment with the Senior specialists in coaching of the team in order to reach operational targets.
  • Work with your team to identify requirements, resolve cases and help drive decisions.
  • Interface with stakeholders across the organization.
  • Suggest and implement improvements.

Who are you?

  • You have a proven track record of successfully leading a team with strong results.
  • You have a strong capability in knowledge gathering and sharing.
  • You have strong business understanding and enjoy handling multiple tasks.
  • You have great communication and networking skills, making sure that your stakeholders always know what to expect and when.
  • You have excellent communication skills in English.
Klarna is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates. Please refrain from including your picture and age with your application.

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