Merchant Onboarding Specialist

Merchant Onboarding Success is the operational team specialised in automated merchant onboarding for small and medium-sized merchants. We play an integral role in the merchant journey by working closely with Commercial and Service Operations to ensure a smoooth merchant onboarding experience. We are now looking for a Service Specialist to join our new team in Stockholm.

What you will be doing

  • Inform merchants about our products and benefits of using Klarna, as well as guiding merchants in which products to use.
  • Support merchants with the integration of different e-commerce platforms e.g. Shopify, Magento, WooCommerce etc.
  • Support merchants through the entire onboarding process, from integration until they are fully onboarded and ready to take transactions.
  • Investigate integrations issues which includes checking the back-end settings and solving error codes.
  • Communicating with other stakeholders to help sort solutions for our merchants.

You should get in touch with us if you

  • Are a communicative person putting great emphasis on quality and enjoy being in contact with merchants on the phone as well via email.
  • Are self-driven and a problem solver.
  • Enjoy investigating cases and find a solution without a clear path.
  • Not afraid to be in contact with other stakeholders which includes that you are a multitasker.
  • If you enjoy improving processes.

In order to be successful in this role we believe that you will have

  • Great communication skills, as we offer support over phone and email.
  • A customer/merchant support background and you have a customer obsessed mindset.
  • A business- and solution oriented mindset with attention to detail.
  • A critical mindset and feel comfortable to navigate unclear solutions in a calm way to support our merchants.
  • An interest in web technology, fintech and e-commerce.
  • Knowledge of the e-commerce system landscape (i.e. Magento, Shopify, API integrations) will be a strong plus but not necessary.
Besides all of above, we will also offer you an awesome working environment filled with smart and ambitious colleagues. As a co-worker in Merchant Service we care for each other and work as a team in order to reach success!

Please submit your CV and cover letter in English. We recommend you to apply as soon as possible as selection and interviews are held continuously.

About Klarna

Klarna was founded in Stockholm, Sweden in 2005. Since then, we’ve changed the banking industry forever. And now we’re creating the world’s smooothest shopping experience. We serve over 90 million consumers worldwide, and partner with 200,000 merchants – with a new merchant joining us every 8 minutes. Including some of the world’s leading brands, such as H&M, ASOS, IKEA, Adidas, Samsung and Lufthansa. Our offices are spread over 17 different markets, hosted by +3500 people from 90 nationalities.