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Klarna

Merchant Foundations Operations Team lead

Stockholm, Sweden
About Klarna

Klarna was founded in Stockholm, Sweden in 2005. Since then we've changed the banking industry forever. And now we're creating the world's smoothest shopping experience. We serve over 90 million consumers worldwide, and partner with 250,000 merchants – with a new merchant joining us every 8 minutes. Including some of the world's leading brands, such as H&M, ASOS, IKEA, Adidas, Samsung and Lufthansa. Our offices are spread over 17 different markets, hosted by 5000+ employees from 100+ nationalities.

About the role
As a Merchant Foundations Operations Team lead, you will lead a team and be responsible for performance management and follow-ups, recruitment, and improvement projects. You will engage the employees in their everyday work, making sure that everything is working as smoooth and efficiently as possible. 
You will have a lot of contact with stakeholders internally and externally, and will be reporting to the Market Lead.

What you'll do

  • Responsible for following up and delivering on the team's KPIs while delivering high-quality services. 
  • Daily alignment with the agents in the team in order to reach operational targets.
  • Manage the coaching and development of the senior agents in the team, ensuring their performance is aligned with their goals.
  • Work with your team to identify requirements, resolve cases and help drive decisions.
  • Interface with stakeholders across the organization.
  • Suggest and implement improvements. 

What you'll need

  • Proven track record of successfully leading a team with strong results.
  • Strong capability in knowledge gathering and sharing.
  • Strong business understanding and enjoy handling multiple tasks.
  • Great communication and networking skills, making sure that your stakeholders always know what to expect and when.
  • Excellent communication skills in English.
  • Excellent communication skills in Swedish is a plus.
We will also offer you an awesome working environment filled with smart and ambitious colleagues who care for each other and work as a team in order to achieve success!
Interested? Great! Apply as soon as possible as we speak with suitable candidates continuously.

Klarna is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates. Please refrain from including your picture and age with your application.

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