B2B Customer Support DACH | Service Delivery Specialist (m/w/d)

About Klarna

Klarna was founded in Stockholm, Sweden in 2005. Since then we've changed the banking industry forever. And now we're creating the world's smoothest shopping experience. We serve over 90 million consumers worldwide, and partner with 250,000 merchants – with a new merchant joining us every 8 minutes. Including some of the world's leading brands, such as H&M, ASOS, IKEA, Adidas, Samsung and Lufthansa. Our offices are spread over 17 different markets, hosted by 4000+ employees from 100+ nationalities.

What you will do

As part of Klarna’s Merchant Foundation Operations DACH team (B2B customer support) in Cologne, you will be providing high-quality professional service to our merchants by assisting them to solve pre- and post-purchase related problems or support with various requests regarding Klarna’s products and services.

In this position, you will focus on providing inbound and outbound support to our merchants, you will communicate in an open, helpful and engaging tone and focus on finding the right solution for each case. You will be versatile in handling multiple software programs, prompt and accurate in your responses to email, chat and phone communications and provide a simple, rapid, competent support experience. Dedicated and compassionate when dealing with merchants, you will work closely with other departments to ensure the best resolution, first time.

Within this role there is a lot of room and expectation for development. Also it can open doors to other new opportunities at Klarna!

Who you are

Klarna is looking for ambitious people with tremendous drive! You should be passionate about your job and enjoy an ever-changing international working environment.

You are self-driven and enjoy investigating issues and reaching solutions.
You will play an important role in taking Klarna to the next level thus, you should desire to go above and beyond to produce the best results.

You should have

  • A minimum of 2 years B2B/B2C customer support experience or a university education with a minimum of 1 year customer support experience.
  • Great communication skills to assist merchants and internal stakeholders.
  • A collaborative and adaptable personality to face Klarna’s incredible growth, and turn challenges into success.
  • Proficiency in German (C2-native) and English (preferably B2 and above).
  • Natural problem solving abilities to see problems from a bird’s eye view, identifying the core of the problem, and providing pragmatic solutions.
  • Fluency with internet, computer usage and web-based application skills.
  • Having the ability to do what it takes to help the customer.

You might also be

  • A confident, independent worker who excels when given responsibility and freedom, while enjoying a team environment.
  • A natural multitasker, capable of handling multiple tasks and doing it well.
  • Someone who excels in a technical environment.
Please don't wait too long to apply as interviews are held continuously.

Klarna is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates. Please refrain from including your picture and age with your application.