Media Relations Manager

What you will do:

• Play a crucial role in driving Klarna’s corporate communication efforts externally, ensuring accuracy and balanced reporting of Klarna, and advancing the company's narrative and influence across the US, as a fast-growing consumer brand. 
• Be part of the global press office; day to day media relations, developing responses, sharply written statements, Q&A, social content, arranging interviews, engaging with media, and tracking and measuring coverage.
• Create compelling written content based on developed strategies that can be used in external-facing channels such as interviews, reports, press releases, media responses, blog posts, and social media.
• Define and craft key messages on topics relevant to Klarna’s business and develop our profile as a respected thought leader and responsible company.
• Work closely with global comms colleagues to ensure consistent use of narrative and key messaging. You will need to be able to move between multiple audiences and contexts in a deft manner.
• Maintain and nurture strong relationships with US top-tier media.
• Use knowledge of US media market to guide and shape global messaging and responses, balancing local and global needs ensuring Klarna maintains a consistent narrative.  
• You will have sound judgment to mitigate potential negative news cycles and be able to proactively plan around known risks.
• Escalate any bubbling topics across media and social media to ensure the business resolves any customer, product, or service issues, driving through changes where necessary. 
• Though you will largely manage US media, you will be part of a global team responsible for global media management, so the role requires someone able to learn about new markets quickly and actively contribute to global earned, owned, and commercial media strategies. 

Who you are

• Excellent written and oral communication skills in English, with strong copywriting abilities. 
• Passionate about media relations and not afraid to get on the phone to seek corrections, build an understanding of complex topics, or discuss nuanced business decisions/operations.
• Proven skill and passion in proactively building and nurturing relationships with media, and in successfully generating top-tier favorable media coverage as well as the ability to mitigate negative stories and media cycles. 
• You act as a trusted communications consultant on media matters to senior leadership and can work with a range of internal stakeholders to drive through broader business changes to protect and enhance reputation. 
• You have a can-do, positive attitude, are deeply collaborative, and enjoy working as part of a global cross-functional team. 
• Proven experience working in a busy press office for a consumer-facing or technology brand operating in the public spotlight and under scrutiny, managing complex issues. Experience working for a business operating in an evolving regulatory environment is a plus. 
• Can operate within ambiguous environments with excellent problem-solving abilities to drive the company forward with minimum guidance. 
• Extremely flexible and adaptable and thrive in an ever-changing and evolving environment.  
• Very organized and able to develop processes for more efficient, scalable ways of working. 
• You are proactive and hands-on by nature and come up with new thinking and solutions adding value and innovation to our work. It is crucial that you can take initiative, be strategic and forward-looking while at the same time taking personal ownership for everyday delivery.   
• You are passionate about your job and enjoy a fast-paced, autonomous environment. 
• Seeking to develop your skills and take the next step in your career in-house working for a disruptor brand that is now a household name at a pivotal and exciting time for the business.