Klarna makes shopping smoooth. And we do it with flair because shopping is fun. Every day, we help customers, businesses, and partners explore just how smoooth the modern shopping experience can be.
It means we’re constantly changing the game. Always trying out new things. And we encourage our people to do the same. To grow. To develop. Because we don’t believe roles have to stay fixed. Instead we inspire our people to take an irregular career path. As a company of 350 dynamic start-ups, our whole business is built for it. So once you’re in, there’s no telling what will happen next.
Klarna’s customer service operations have gone through several major transformations during the past 3 years, with a heavy growth in size and added complexity in terms of products supported. With all these changes going on, the core task remains: to deliver a superior customer service experience to all consumers using Klarna. For the long haul, the service that we deliver to our customers has been identified as a key differentiator to establish the Klarna brand compared to our competitors. Due to this, we have launched a new team, CS Offering Definition, to challenge the current ways of working and to build the future service offering - a superior, best in class customer service experience.
As communication undoubtedly is a core component of everything that we do within Customer Service, we’re looking for someone that can bring knowledge and expertise as well as be the day to day driver in leveling up our communication efforts. You will play a key role in developing and executing communications and engagement strategies to drive our main KPIs. You will also strive to turn complex propositions into simple communication so that our customer service agents and our end consumers find it easy to understand the Klarna value proposition. This will involve partnering closely with internal stakeholders (such as marketing, product and customer service) as well as external stakeholders (primarily outsourcing partners).. You will be part of a multi-competence team with significant mandate and an opportunity to make a real difference.
Klarna was founded in Stockholm, Sweden in 2005. Since then, we’ve changed the banking industry forever. And now we’re creating the world’s smooothest shopping experience. We serve 80 million consumers worldwide, and partner with 190,000 merchants – with a new merchant joining us every 8 minutes. Including some of the world’s leading brands, such as H&M, ASOS, IKEA, Adidas, Samsung and Lufthansa. Our offices are spread over 18 different markets, hosted by +3000 people from 90 nationalities.