Creative Copywriter

About Klarna

Klarna was founded in Stockholm, Sweden in 2005. Since then we've changed the banking industry forever. And now we're creating the world's smoothest shopping experience. We serve over 90 million consumers worldwide, and partner with 200,000 merchants – with a new merchant joining us every 8 minutes. Including some of the world's leading brands, such as H&M, ASOS, IKEA, Adidas, Samsung and Lufthansa. Our offices are spread over 17 different markets, hosted by 3500+ employees from 90 nationalities.

Who we’re looking for 
In order to keep up the pace with our growth, the Pay later & Slice it Product marketing & insights team needs a creative copywriter who can communicate the value and benefits of Klarna’s payment methods to shoppers, customers, and merchants. The position is based in Columbus, Ohio. 

What you will do
Like everyone at Klarna, we expect you to roll up your sleeves. No job is too big, no job is too small. You’ll play an important role in developing concepts and executing ideas for product launches, marketing touchpoints, customer communication channels, and strategic frameworks. In collaboration with product marketers and domain teams, you’ll be building and enriching the Klarna brand by creating consumer-facing copy about our payment methods, internal strategic copy, value propositions, and messaging hierarchies for our services. You should also be able to write emails and banner ads, all the way up to creating copy based on user research and competitive analysis so as to differentiate the Klarna brand tonality. And to ensure a smoooth consumer journey, you’ll be collaborating with UX writers, a UX researcher and designers to achieve clarity, quality, and creativity across all touchpoints. 

Who you are
You should know your skills, since you'll be doing hands on work from the get-go. That means we expect you to have completed at least 5 years in the trade—preferably at a creative agency or a similar role at a relevant company—and that you really feel that you can contribute to our future growth. You’re comfortable working both autonomously and collaboratively, and you’re experienced in creative ideation and campaign thinking. Since we constantly test and measure our campaigns in order to get the most of them, your creative skills must be on par with your ambition to measure, follow-up, iterate or maybe even start over completely.

We expect you to

  • fully own content used in the upper funnel payment method touchpoints
  • write creative copy with well thought through execution
  • be comfortable going from research to idea and implementation on your own
  • translate user research findings into polished, engaging copy for specific audiences
  • write short and engaging copy rather than long brand-building epos
  • continually test and improve our communication and challenge convention
  • have an interest in UX in general and UX-writing in particular
  • be comfortable with multiple iterations and be prepared to test and learn
  • be responsible for keeping and ensuring Klarna's brand and tone of voice together with other copywriters and designers.

Core Skills

  • 5+ years of professional copywriting experience in English
  • Excellent grammar skills
  • Demonstrated ability in creative writing
  • Strong ability to simplify
  • Experience with translating tonality across languages and cultures
  • Experience in writing for many different channels/formats
  • Good listener and understanding for cross-functional stakeholder management
  • Ability to proactively prioritize, manage and complete multiple projects within time constraints and with strong attention to detail.  
  • A positive, go-getter attitude; passion for storytelling and helping build a growing brand.