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Klarna

Loyalty Partnerships Manager

New York City, United States
About Klarna

Klarna was founded in Stockholm, Sweden in 2005. Since then we've changed the banking industry forever. And now we're creating the world's smoothest shopping experience. We serve over 90 million consumers worldwide, and partner with 250,000 merchants – with a new merchant joining us every 8 minutes. Including some of the world's leading brands, such as H&M, ASOS, IKEA, Adidas, Samsung and Lufthansa. Our offices are spread over 17 different markets, hosted by 5000+ employees from 100+ nationalities.

Who you are?

We are looking for a person who can help further develop and scale Klarna’s loyalty program, a new role focused on loyalty-based marketing opportunities for merchants and optimizing loyalty performance via a variety of innovative campaigns. You have a strong background in partnership management in the loyalty space and have proven experience of working in a similar capacity. You have a proven track record of assisting cross-functional teams and developing best practices for the loyalty strategy. You should also have a basic understanding of Klarna as a business and the FinTech industry in general.

What you will do?

The Loyalty Partnership Manager in the US will lead the strategy and execution for all promotions and offers in our Vibe loyalty program. In this role, you will work closely with existing partners and build new relationships to offer our loyalty members exclusive and enticing offers that will drive sales uplift and increase engagement with Klarna.

Responsibilities

  • Regularly review the new partnership strategy to ensure it supports business objectives and make recommendations accordingly.
  • Liaise with internal stakeholders to ensure engagement and viability of new partnerships.
  • Take ownership of all corporate partnerships in relation to the loyalty program, and work with them to generate offers for members in line with the strategy.
  • Establish fulfillment processes for offers and work with business units and external partners to implement these all the way through concept to the post-implementation review of results.
  • Develop targets and KPIs for each partner, offer, and activations.
  • Manage all partnership processes and reporting as built out by yourself and your team.
  • Write and develop proposals, reports, and presentations for internal stakeholders.
  • Initiate and maintain regular communication with key business units regarding plans and promotional activities.
  • Produce marketing activities and materials as required on time, meeting corporate standards for brand, design, and writing.
  • Act as the local project manager for the Vibe loyalty program in the US.
  • Work closely with the commercial teams on securing an always-on stream of merchants’ offers to Klarna’s rewards club.

Requirements

  • 5+ years of experience as a marketing professional, preferably in loyalty marketing.
  • Ideally, a university degree in Marketing, Business Management, or equivalent experience in collaborating with cross-functional teams but also working with external partners.
  • You have a background in consumer loyalty and project management.
  • You are passionate about your job and enjoy a fast-paced working environment.
  • You are customer-obsessed, proactive by nature, can move between high strategy and small details, relish problem-solving, want the ability to think creatively, and love the satisfaction of awesome execution.
  • You love to challenge the status quo, can quickly adapt to change, and have the ability to prioritize your work.
  • You like working in a team and while you let others shine, you know what it takes for the teams to deliver.
  • Proven abilities to plan and execute on multiple campaigns or projects simultaneously.
  • Excellent verbal and written communications skills with an ability to feedback to senior management on a regular basis.
  • You have experience working on a global team and are flexible to accommodate all team members across time zones.
  • You are fluent in English, in both verbal and written communication.
Klarna is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates. Please refrain from including your picture and age with your application.

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