IT Operations - Incident Manager

Klarna makes shopping smoooth. And we do it with flair because shopping is fun. Every day, we help customers, businesses, and partners explore just how smoooth the modern shopping experience can be. 

It means we’re constantly changing the game. Always trying out new things. And we encourage our people to do the same. To grow. To develop. Because we don’t believe roles have to stay fixed. Instead we inspire our people to take an irregular career path. As a company of 350 dynamic start-ups, our whole business is built for it. So once you’re in, there’s no telling what will happen next.

Klarna is growing faster than ever

Our services needs to continuously evolve to meet the expectations that our customers set for the Klarna group. In order to enable even more growth while increasing reliability and availability on those services we are now in need of more passionate Incident Managers to join our Stockholm based office.

Klarna's core

Our mission is to protect, provide for, and progress the software and systems behind all of Klarna services. Get in touch with us if you want to be a part of our journey!

What you will be doing

  • Coordinating and driving incidents of different severities
  • Assessing the impact of incidents and writing communications to convey the business impact for Klarna and our customers
  • Translating technical details into language that can be understood by our stakeholders
  • Hosting retrospective meetings to learn from incidents and prevent future occurrences
  • Coaching teams on best practices for incident management and on-call
  • Proactively sharing key learnings through internal presentations
  • Ensuring high quality reporting is achieved by teams accountable for incidents
  • Participating in an on-call duty rotation for incident response and occasionally working weekends and holidays in lieu of weekdays
  • Being a member of a geeky team and being proud of it

What we can offer you

  • Culture - You'll have an opportunity to work with people from 90+ different countries in our English speaking offices in Stockholm/Berlin city centre.
  • Learning - We have a learning and development focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
  • Compensation - You’ll receive an attractive salary, pension, and insurance plans, plus we offer all of our employees an opportunity to invest in a RSU program and own a stake of the company. You’ll also receive 30 days annual leave and since we recognise that life is about more than work, we also offer benefits for gym memberships, marathons, and all sorts of activities that promote physical health. We also have generous parental leave (for men and women).

What you should have

  • Enthusiasm for taking ownership of and managing complex incidents
  • Excellent written and verbal English communication skills
  • Ability to lead retrospective meetings and drive root cause analysis
  • At home collaborating with others through Agile/Scrum
  • Experience with modern productivity tools such as G-Suite, Slack, and Jira
  • Solid grasp of AWS fundamentals
  • Experience with monitoring and analysis tools such as Splunk and Datadog


About Klarna

Klarna was founded in Stockholm, Sweden in 2005. Since then, we’ve changed the banking industry forever. And now we’re creating the world’s smooothest shopping experience. We serve 80 million consumers worldwide, and partner with 190,000 merchants – with a new merchant joining us every 8 minutes. Including some of the world’s leading brands, such as H&M, ASOS, IKEA, Adidas, Samsung and Lufthansa. Our offices are spread over 18 different markets, hosted by +3000 people from 90 nationalities.