Legal Counsel/Senior Legal Counsel

About Klarna

Klarna was founded in Stockholm, Sweden in 2005. Since then we've changed the banking industry forever. And now we're creating the world's smoothest shopping experience. We serve over 90 million consumers worldwide, and partner with 250,000 merchants – with a new merchant joining us every 8 minutes. Including some of the world's leading brands, such as H&M, ASOS, IKEA, Adidas, Samsung and Lufthansa. Our offices are spread over 17 different markets, hosted by 5000+ employees from 100+ nationalities.

Open to location in Berlin or Stockholm

Who are you? 
To be a good fit as a Klarna legal problem solver, you’ve frequently found yourself thinking three steps ahead and reading the thoughts of people sitting across the table. First, you always ask yourself, “What’s best for the company? Couldn’t we do it this other way instead?” Second, you are obsessed with engaging with your customers and work hard to develop personal relationships with key business partners. Third, you pay attention to the smallest detail without losing the bird’s-eye, overall business perspective. You have likely thought long and hard about what makes people trust you and your judgment and spent time thinking about how to simplify legal concepts and communicate them plainly. Fourth, you see problems as opportunities and take the initiative to make changes and improvements. Finally, you are passionate about your job and enjoy a fast-paced international working environment.

What you will do?

  • Act as the primary legal contact for the Customer Service function
  • Support the Customer Service function with contractual negotiations
  • Assess legal risks of new products or processes and strategic initiatives launched by the Customer Service function, and proactively advise on potential legal issues
  • Support operational teams in various matters covering a wide range of legal areas, such as consumer law and data protection, and set the teams up to self-serve as far as possible, by providing them with legal knowledge/training
  • Communicate and manage contacts with external counsel to address and resolve legal issuesReview and improve existing routines and processes from a legal perspective.
  • Collaborate with multiple internal stakeholders across the wider organisation with a view of improving the overall governance of the Customer Service function
  • Provide guidance and support to the domain regarding Klarna’s Buyer Protection Programme (our consumer protection scheme) and its implementation
  • Monitor and advise on relevant legal and regulatory developments and trends
  • Oversee potential disputes

Other Requirements:

  • 3-6+ years of relevant legal experience. Knowledge of consumer law and privacy. 
  • European law degree (preferably German, but not a requirement)
  • Location: Stockholm or Berlin
Klarna is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates. Please refrain from including your picture and age with your application.