Lead Development Representative

In SumUp POS, we are creating the world’s most complete Point of Sale, for all merchants in all businesses. We take care of the details so that merchants can focus on what they do best. We help merchants better connect to their business, to their customers and to each other. 

SumUp POS offers more than a cash register, it offers an innovative ecosystem where our POS Tribe of over 200 people in Paris, Milan, Barcelona, Germany and the UK are working hard to go as far as possible and become the European leader in our market.

Fantastic opportunity for a lead development representative with some sales or customer service experience to take on a brand new role within Goodtil by SumUp.  With a super successful and growing sales team, this role will help support the team by qualifying inbound leads from our various marketing channels.  These leads would then be passed onto the UK&I sales team for closing; this role would be perfect for someone who is organised and thrives on dealing with people, in what is often a fast paced environment.  

Goodtill by SumUp point of sale (POS) is a software provider based in the UK specializing in cloud based POS solutions, including loyalty and online ordering applications.  Businesses use Goodtill by SumUp POS software and services to help them scale and provide great customer service to their customers.  Recently acquired by a global payments organization, Sum Up, we are now adding new services to their product line and are expanding their teams across the UK and Ireland, with a view to scale even faster.  This is an incredibly exciting time to join the team at Goodtill by SumUp.  

We are a dynamic company, with lots of great colleagues who all work hard, but also have fun at the same time!  There is a real sense of all pulling together in one direction to hit some pretty ambitious company growth targets over the next 2-3 years.  

The ideal candidate would be someone who has a lot of get up and go, can manage their own time effectively and in line with KPIs.  Reporting the sales team leaders, you will be expected to be based from the new London office in Covent Garden. 

This is a very exciting time to join the company and help shape the future.  The candidate should have a real drive to succeed in this new role and enjoy the rewards that come from that.

What you’ll do 

Main Responsibilities:

  • Contact inbound leads according to the expected targets
  • Pay attention to the engagement time to contact incoming leads in the shortest time possible
  • Rely on company tools to capture qualification information in a standardized way and maintain high data quality
  • Promote the company ecosystem and manage potential objections to strengthen future customer engagement
  • Convert maximum qualification calls into appointments for the sales team, in line with sales objectives
  • Reactivate leads when appropriate

Skills required

  • Strong telephone presence and experience
  • Excel skills 
  • Excellent verbal and written communication skills
  • Listening and presentation skills
  • Ability to multitask, prioritize and manage time effectively
  • Self-starter, highly motivated, goal oriented, fearless, ambitious, team player
  • Previous experience in the FnB (food and beverage) sector is a plus
  • Data driven to make the right decisions


Why join us?

  • A company in an exciting period of high growth
  • Represent a great brand and great products
  • Competitive salaries and variables 
  • Opportunities for learning and professional development
  • Brand new, awesome Covent Garden based SumUp UK Offices 
  • Regular social events 

Get to know us! 


  • A phone interview with someone from HR
  • An in-person interview with a sales team leader
  • A video-interview with a member of the senior leadership team