Key Account Manager (f/m/d)

About us

Enabling Better Organizations.

Personio is a fast growing HR SaaS start-up based in Munich. It offers a holistic HR and applicant management software designed for companies with 10 to 1000 employees. Personio plays a critical role in making the day-to-day operations of more than 700 HR teams more efficient and transparent. We are a bunch of fun, international people striving to build the leading one-stop HR platform in Europe.

Your way into the future

At Personio, Customer Success is more than one specific role. It is rather an integral part of our company culture and defines how our customer-facing teams work. Customer Success follows the mission to maximize customer value in our everyday business. As part of this team, you enable our customers to understand the product, give feedback, encourage their growth, and make their people processes more successful. Join and become part of our exciting journey!

As a Key Account Manager in our Customer Success Team, you will be responsible for the holistic support and consulting of key customers after the deal closing. Your goal is to partner with your clients on achieving their HR transformation goals by driving the product adoption and implementation of Personio and measuring the results on a regular basis.

YOUR TASKS AND RESPONSIBILITIES

  • Creation of requirement analyses based on the organizational structure and existing HR and recruiting processes of our customers

  • Implementation of key customers

  • Definition of project goals and competent consulting for the implementation and digitalization of HR processes

  • Support the improvement of our product to create the greatest possible added value for all our customers

  • Conception and execution of Yearly Business Reviews of your customers while being a trusted advisor in terms of HR digitization

  • Support of our sales team in negotiations with potential key customers

Your way until today

  • You have successfully completed your studies in economics or social sciences, technical business studies or a comparable course of studies
  • You have at least 2-3 years of client-facing experience in product adoption, strategic HR consultancy projects, HR software implementation or holistic account management ou have experience in the (B2B) software environment.
  • You have experience in the conception and execution of HR-related workshops and training
  • You have strong communication skills and can present complex issues in a structured way
  • You have an affinity for technology and you work very data-driven
  • You have very good knowledge of Spanish and English (C1 level) and ideally, a good knowledge of German (C1 level), both spoken and written

Why working with us

  • We have an impact - Your chance to play a decisive role in shaping a company in its rapid growth and to grow and learn from your tasks
  • We love what we do, but we are still happy to enjoy 26 days of paid holidays + 2 days off for Christmas and New Years´
  • We enjoy becoming better day by day, that is why you will receive 1,500 € of development budget every year
  • We have fun! Join us for regular team events, e.g. raft trips on the Isar, ski trips, visits to the Oktoberfest and much more
  • We focus on results rather than schedules - we offer Flexibility and Remote-working
  • We want happy employees - on top of your salary you will receive 68 € for food & public transport
  • We like to be efficient - with us you will receive a Flexible Benefits Debit card in order to save taxes