JUNIOR IT SPECIALIST SYSTEM SUPPORT (M/F/D)

About us

KINEXON provides real-time intelligence and value for a connected world. We fuel the Internet of Things with state of the art sensor networks and edge computing solutions for industries like manufacturing, logistics, retail, sports and media. One core of our solution is a cutting-edge radio technology for high precision localization and motion sensing of objects and people. The other core is an edge platform that uses advanced algorithms to analyze the acquired information and provide valuable insights in real-time. Our solution allows products and processes to be sustainably optimized and automated. As a full-stack provider, we own and understand the complete range from hardware to software. Our solutions are used by prestigious customers & partners such as BMW, Zalando and Red Bull.

WHAT YOU WILL DO

  • Independent analysis, coordinating and resolving incidents and service requests as 2nd level support
  • Installing and configuring our Hard-and Software components
  • Working closely together with internal and external service partners
  • Coordinating and executing maintenances and updates to client systems
  • Conducting independent optimizations of processes and systems
  • Establishing and maintaining processes and conducting system documentations.
  • You will be working with and reporting to our Head of IT Support in the US.

WHAT WE ARE LOOKING FOR

  • Bachelors degree in Information Technology or Computer Science, preferred with 2+ years of working experience in an IT customer support role with strong customer relationship skills.
  • Basic knowledge of software applications.
  • Knowledge of working with and troubleshooting Hardware & Software.
  • knowledge and experience of network administration and troubleshooting
  • working knowledge and experience with Linux
  • Experience in IT Operations with a strong focus on customer service.
  • Strong capacity for coordination, as well as an analytical work method.
  • Highly service and client orientated.
  • A team player with strong communication skills.
  • Ability to work on-call and provide support on occasional nights and weekends
  • Willing to travel to around 50% of the time. On-site visits include renowned sports teams r.g. in the NBA.
  • Jira, Confluence or equivalent is a plus.
  • Excellent English skills, German knowledge is a plus.

WHAT YOU CAN EXPECT

At KINEXON you will meet like-minded people that are enthusiastic about innovative technology and passionate about solving new challenges as well as building great things as a team.
  • International team of passionate colleagues and tech enthusiasts with great team spirit, start-up feeling and hands-on mentality.
  • Outstanding career and development opportunities due to our strong growth and a steep learning curve.
  • Fascinating system test & launch events with renowned customers.
  • Competitive payment, 50% health benefit contributions and 401K eligibility.