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Klarna

IT-Support Engineer

Shanghai, China
About Klarna

Klarna was founded in Stockholm, Sweden in 2005. Since then we've changed the banking industry forever. And now we're creating the world's smoothest shopping experience. We serve over 90 million consumers worldwide, and partner with 250,000 merchants – with a new merchant joining us every 8 minutes. Including some of the world's leading brands, such as H&M, ASOS, IKEA, Adidas, Samsung and Lufthansa. Our offices are spread over 17 different markets, hosted by 5000+ employees from 100+ nationalities.

Klarna makes shopping smoooth. And we do it with flair because shopping is fun. Every day, we help customers, businesses, and partners explore just how smoooth the modern shopping experience can be. 

It means we’re constantly changing the game. Always trying out new things. And we encourage our people to do the same. To grow. To develop. Because we don’t believe roles have to stay fixed. Instead we inspire our people to take an irregular career path. As a company of 350 dynamic start-ups, our whole business is built for it. So once you’re in, there’s no telling what will happen next.

Want to be part of the change? Klarna is looking for an engineer to help drive the establishment of IT in our new market China. We need someone that can handle administrative IT, support duties and development on a daily basis. 

What you'll get to do:

  • Asset management including ordering, supplying and keeping inventory of devices You are responsible for the whole tech lifecycle of Klarna employees in China.
  • General support duties including making sure that our users stay productive
  • Provisioning and Onboarding/Decommissioning of devices to new and leaving employees.
  • Act as an on-site tester of services that we are developing for the China teams
  • Act as the go-to person onsite for any IT-related issues.
  • Troubleshooting and root cause analysis of various issues related to our specific setup for China.

Who you are:

  • You have previous experience of working efficiently together with other teams to troubleshoot and deploy new solutions
  • You have an IT Support background or worked in a similar role where customer obsession has been key to success
  • You have previous experience in device lifecycle management
  • You are solution oriented and not afraid to ask questions
  • You are well versed in the English language both in technical terms and daily conversations
  • You are able to work independently with a drive to complete tasks yourself
  • You are confident in your technical skills and understanding of systems such as device management systems, apple products and their operating systems.

How to apply:
Please send us your CV in English

Klarna is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates. Please refrain from including your picture and age with your application.

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