Internship Product Management - Platform Usability & Analytics (m/f/d)

Our Company
Simplifying global trade is FreightHub's mission from day one. We are leveraging our digital mindset and technological skillset to revolutionise this multi-billion dollar industry by increasing transparency and reducing hassle for everybody that is moving goods on this planet, may it be an up and coming FBA Seller or a corporate customer. Equipped with a team of experienced founders and backed by top tier investors we are touching the lives of millions of end customers every day. The only thing missing is YOU to continue our journey.

The Product Management Team
As part of the product management team, you become part of the group that drives FreightHub's vision and creation of customer value. It is our responsibility to set the course and define the journey. We speak to customers and internal users of our software regularly. We understand their pain points, collect ideas, gather feedback and define enhancements or new products. As part of the TECH organization we are responsible to orchestrate the building of our digital products together with engineering and design. We back our decisions with data (quantitative and qualitative) and communicate daily with our respective stakeholders within the company (e.g. Operations, Sales, Management). We see our ultra-fast-paced environment as a continuous challenge and opportunity to grow and improve. We measure our success through customer happiness and company growth.

Your Tasks

  • You will be working with the product manager, who leads the real-time quotation engine, rate management, and customer portals
  • You will help develop core products for our pricing, sales, and platform UX
  • You will closely collaborate with engineers, designers, sales and operations managers
  • You will apply analytical skills to ensure data-driven decision making
  • You will create dashboards and reports for project stakeholders using Heap, Tableau, Google Analytics and more
  • You will work on improving customer onboarding experience using Userlane
  • You will conduct customer and market research, and consult a variety of stakeholders, take part in customer interviews
  • You will document new features, processes, and how-to manuals for users
  • You will rapidly get to grips with the fundamentals of product management and important frameworks, processes and tools

Your Profile

  • You are enrolled as a student or you are a recent graduate of product management, engineering, business informatics, design thinking or another related area
  • You are passionate about complex digital products and feel comfortable engaging in business conversations with customers and technical discourse with engineers
  • You are fluent in English (spoken and written), German is a big plus
  • You want to work in a high-energy, high-pace start-up environment
  • You have a strong sense of ownership, bias for action, urgency, and drive
  • You ideally already have knowledge about logistics industry or supply chain management
  • You are available for at least 6 months starting around End of October

Why Us

  • the possibility to shape FreightHub with your ideas
  • work that includes responsibility, autonomy and variety
  • a steep learning curve that is supported by training and development sessions
  • a comprehensive onboarding with insights into the whole company
  • sympathetic, multifaceted and highly motivated colleagues and flat hierarchies
  • a familiar company culture with team events
  • free snacks and drinks in an inspiring office in the centre of Berlin
Check out our video to see what it is like to work at FreightHub: