Internship Customer Success and Solutions (m/w/d)

#thecompany
At FreightHub, we are building the backbone of global trade. We are revolutionizing logistics by making it easier, faster, and more cost-efficient to move goods from point A to point B anywhere in the world – via container ships, planes, trucks, and trains. By radically automating processes and designing a superior user experience we make buying and selling goods anywhere on the globe more efficient and easier than ever before. If you aim to create impact with your work, solve real-world problems, and digitalize a multi-trillion-€ industry that fosters global prosperity, we’d love you to join FreightHub!

#yourprofile

  • You are an enrolled student or just recently finished your studies
  • You have an outstanding work ethic and love to work under pressure
  • You have an extremely diligent way of working and a high level of detail at your tasks
  • Your have excellent communication, interpersonal and organizational skills
  • You are fluent in English; German is a plus

#yourtasks

  • You learn how our department guarantees FreightHub’s customer success, an amazing end-to-end customer journey and thus ensures retention and reduces churn
  • You dive deeply into our product, understand our customer’s needs and use our database and platform to keep improving our customer’s happiness
  • You support the monitoring and reporting of customer health
  • You support FreightHub in analysing customer feedback and complaints while working together with our operations and sales department
  • You develop presentations, communication material and automated analyses to point out the value of our platform for our customers

#whyus

  • Be part of an international and highly professional young team (Google, BMW, DailyDeal etc.) led by serial entrepreneurs
  • Revolutionize a global $450bn market
  • We are backed by top notch VC investors (Northzone, Cherry Ventures, Global Founders Capital) plus strategic advisors from the logistic industry and recently raised a USD 20M Series A round
  • Shape the company with your innovative ideas and solutionsHelp us to change and accelerate worldwide trade.
#culture
Check out our video to see what it is like to work at FreightHub: https://www.youtube.com/watch?time_continue=3&v=g4A7kaUaN4w