We are one of the leading brands for fitness food in Europe and want you to join us on our mission to make the world a healthier and happier place. Our ambitious and international company already serves a variety of European markets.
You will be part of a fast-paced environment and work with cross-functional teams (65 employees, 12 teams) in our beautiful office next to a nice park in Wiesbaden, Germany.
YOUR RESPONSIBILITIESWe are looking for you as our new Intern Customer Relationship Management Italy (m/f/x). Your primary goal is to provide our customers with a unique customer experience end thus help ensure a high level of customer satisfaction. This internship can take place completely remotely.
Customer communication: You take full responsibility and ownership of all customer service related activities for the Italian market
Multiple Channels: You ensure customer satisfaction by providing customer service by phone, email and through our social media channels
Impact: Propose and execute ways to further develop the customer experience and applicable communication improvements
Analysis: You support practices to analyze customer interactions and data in order to improve customer relations and to drive sales growth
- You are preferably an enrolled student in a Bachelor or Master’s program
- Nice to have: First practical experiences in the field of CRM or Social Media Marketing
- You are an excellent communicator with great people skills
- You know how to identify the customers’ needs in a split of a second and you are capable of switching the tone of voice based upon the type of person you’re in contact with
- You have a positive hands-on attitude and are eager to learn new things every day
- You speak Italian on a business fluent level and you are fluent in English
WHAT WE OFFER
- A once in a lifetime opportunity to be part of the team that makes the world a happier and healthier place
- A challenging work environment where something new happens every day - Boredom doesn't get a look in here!
- A great international team of experts to inspire and support you
- Plenty of room for personal growth, professional development and high impact
- The whole variety of our products and the possibility to have the full fitvia experience even as a remote intern (m/f/x)
Please send us your application in English.