Internship Branding & Customer Strategy (f/m/x)

Comtravo - Making Business Travel Radically Simple 

We are a tech-savvy team of travel professionals and customer service heroes with the common goal of simplifying business travel with an AI-based approach. We've been revolutionizing the business travel market for 6 years and are growing fast with now more than 220 colleagues, backed by top investors like Microsoft, Project A, and Creandum.

At Comtravo, we always see challenges as opportunities and thus we see the biggest challenge for the travel industry, the spread of the COVID-19 virus and the limitations it brings, as the biggest opportunity for us. We have successfully adapted our strategy and this has resulted in the strongest growth so far in our successful company history. 


As an intern in “Branding & Customer Strategy” you will join the "Customer Experience and Brand" Team, working closely and independently with all different departments. You will be supporting key strategic projects and have a real impact across the company.

So, are you ready to turn the B2B travel industry upside down?

YOUR TASKS

  • You will work on a day-to-day basis directly with our Head of Customers a former Bain & Company consultant, learn from her, and support her in the following tasks:
  • You help strategically driving two of our top company’s objectives - to make our customers truly happy and to translate our brand values into reality
  • You are a key player in our big “rebranding” project - meaning that we define a new brand strategy and brand design and will implement this across the company
  • You support a couple of further improvement measures/projects for a varied selection of topics on customer happiness (e.g. optimization of our complaint management, premium service set-up, etc.)
  • You identify further improvement potentials based on customer feedback, customer journeys, evaluation of internal processes, etc.
  • You work cross-functionally with the various departments (e.g. Product, Operations, Sales)
  • You shape our cultural change management initiative

YOUR PROFILE

  • You are matriculated in a (Master) degree program at a top university or have already graduated
  • Your working model can be described as independently, analytical, organized, and well structured
  • You are available for at least 3 months, ideally longer
  • You are based in (or happy to work from) Berlin
  • You thrive in a collaborative, fast-paced environment, with plenty of input from across departments and multiple stakeholders
  • You would describe yourself as a mission-driven project manager and creative problem-solver
  • You enjoy tackling big, complex problems and turn them into opportunities
  • You believe in long term success through customer happiness and enjoy putting yourself in the customer’s position
  • You have a charismatic attitude and the natural ability to communicate well - excellent spoken and written English and German is a must

WHAT WE OFFER

  • Flexible working hours & home office options
  • Attractive benefits for flights and hotels for your personal travels
  • Corporate discounts with external partners
  • An exciting job in a High-Tech startup in Berlin, the Silicon Valley of Europe
  • Access to a great network of entrepreneurs in Berlin and some of the best travel & B2B investors in Europe
  • Deep knowledge in scaling of startups and influence the development of the company
  • Cooperation with an extremely strong and competent team, which has already successfully built several global businesses
  • Transparency with flat hierarchies where every person is highly valued
  • A loft office in the heart of Berlin with everything you need (e.g. free fruits, snacks & drinks)
Interested? Then go ahead and apply now!