AVA & MAY

Head of Operations (m/f/x) - Berlin - Germany

Description

Hashtag You is a young, ambitious and fast growing technology-enabled brand builder in the field of direct-to-consumer e-commerce. Founded by an experienced team with a track record of launching and scaling DTC brands, we set ourselves apart with state of the art technology & operations, best in class marketing, creative content and a strong community of loving customers. All these provide the backbone to the fast growth of our brand portfolio.

AVA & MAY is the first brand incubated in the vertical of home & wellness and is one of the fastest growing DTC brands in Europe. We are just about to launch the next chapter of our journey - with new categories, products, collaborations and manifold growth opportunities!

We are looking for a Head of Operations (m/f/x) who gets excited about building operations at scale for fast growing multi-country Direct-to-Consumer (DTC) brands.

 

Your tasks

  • Lead all operational topics for all brands under Hashtag You including inventory planning, supply chain management, fulfillment, logistics and customer service
  • Lead and mentor a team of 15+ people across various operational and customer service sub-departments
  • Extend department structures and processes to support launch and scaling of new brands
  • Drive internationalization by building scalable and cost efficient operations for new European markets  
  • Be the primary contact person to manage operational relationships with 3rd party providers such as 3PL fulfillment center, carriers, manufacturers etc.
  • Work closely with founders to continuously improve operations by introducing new solutions and process automation

 

Your profile

  • Degree in Business Administration or any other relevant field
  • 6+ years of work experience in operations or supply chain in a high growth E-Commerce company
  • Prior experience in a fast scaling DTC brand or startup would be beneficial
  • Excellent communication and analytical skills are a must
  • Solution orientation with a mindset of looking beyond obstacles
  • Native level English language skills, German is a plus

 

Benefits

  • Opportunity to solve operational problems unique to social media driven e-commerce
  • Get exposure to a fast paced company builder and work alongside experienced founders
  • Shape the development of operations for fast growing, multi-country direct-to-consumer brands
  • Become part of an ambitious, international team in the heart of Berlin
  • Your own Macbook, public transport ticket, office drinks & snacks

Sounds like a fit? We cannot wait to meet you!