Head of Operations (Head of Customer Service) (f/m/x) - Berlin

Comtravo - Empowering Purposeful Business Travel

We are a tech-savvy team of travel professionals and customer service heroes with the common goal of simplifying business travel with an AI-based approach. We've been revolutionizing the business travel market for 6 years and are growing fast with now more than 250 colleagues, backed by top investors like Microsoft, Project A and Creandum.  

At Comtravo, we always see challenges as opportunities and thus we see the biggest challenge for the travel industry, the spread of the COVID-19 virus and the limitations it brings, as the biggest opportunity for us. We have successfully adapted our strategy and this has resulted in the strongest growth so far in our successful company history. 

So, are you ready to turn the B2B travel industry upside down?


  • Overseeing the team of OPS managers (2-5)  and continuously refining the operational framework across all Comtravo entities
  • Working closely with VP Operations & variety of stakeholders
  • Development and further improvement of our OPS (Customer Service) performance through implementation of effective processes & standards to drive customer satisfaction
  • Planning and management of OPS resources
  • Planning, budgeting and controlling of the activities and projects of the own area as well as development of adequate strategies in case of deviations  
  • Ensuring all OPS targets are set and met
  • Departmental responsibility for 6 direct employees - Leadership, motivation and development (pipeline management) of the team


  • 8+ years experience managing scalable operations as Head of OPS or in a similar role, preferable in travel industry &/or e-commerce
  • You hold a Bachelor’s or Master’s degree 
  • Very analytical & strategic mindset
  • Proven ability to manage & optimize performance in fast growing cross-functional teams
  • Solid Knowledge of data analytics Experience with OPS standards, WFM, finance & strategic planning 
  • Fluent German & English, perfect communication & presentation skills


  • An exciting job in a high-tech startup 
  • A comprehensive onboarding program for all new employees
  • 30 days of vacation and the possibility to work up to 4 weeks outside of Germany 
  • Flexible working hours within a hybrid work model
  • Attractive benefits for flights and hotels for your personal travels
  • Company discounts with external partners
  • A loft office in the heart of Berlin and 12 other locations in Germany, with everything you need (fruits, snacks, drinks and more)
  • Relaxed atmosphere: there is no dress code at our companyRegular team events and company celebrations
  • Transparency and flat hierarchies
  • Every individual is valuedAn international team from over 30 countriesYou are welcome to bring your dog to the office
More insights on our Instagram and kununu channels.

Interested? Then go ahead and apply now with your CV for the position as Head of Operations (Head of Customer Service) (f/m/x)