Head of on boarding operations

About us

ZAGENO was founded in 2015, ZAGENO is eliminating bottlenecks to breakthrough science and research through curated connections linking scientists and their institutions’ procurement offices with leading life science vendors. World-renowned academic and government research facilities, global pharmaceutical companies, and biotechs large and small are already users of our unique online biotech marketplace, currently comprising more than three million products.

What do we do?

  1. We help scientists choose the optimal laboratory kits and materials for each unique experiment setup.
  2. We make purchasing transactions more efficient for both buyers and sellers.
  3. For our vendor partners, we provide a valuable, expanded sales channel.
Our growing ZAGENO team of 60 in Cambridge, USA, and Berlin, Germany, includes experts in science, e-commerce, systems integration, and customer support to enable smarter, faster processes — allowing more time and resources for value-added science and better research results. Find out more on https://zageno.com

Come join us

We are searching for an outstanding project manager to scale our business, drive our customer integration projects, contribute to capturing the institutional market, help drive our integrations strategy, and execute on it in close collaboration with all functions.

Your Tasks

Own customer integration projects.
●ZAGENO’s platform as well as our customers’ systems (ERP, SRM, procurement tools) are connected to streamline purchasing processes. Your accountability includes building the project plan, coordinating the project to completion, and evaluating its success incl. on-time delivery, expense management, customer satisfaction.
● Negotiate terms and conditions for our customization and integrations.
●Bring in your understanding of technical integration technologies (API operations, cXML, OCI interfaces, as well as other web and database technology)to facilitate the successful fulfillment of project requirements.
● Ensure clients, vendors, and internal resources are on-track with their requirements so the project plan remains on track.
●Understand individual customers’ specific requirements and design tailored integration solutions in close cooperation with our Tech team, as well as our customers’ experts.
● Constantly follow up with our customers to ensure our industry-leading customer satisfaction.
●Lead external support teams for adjusting customer purchasing systems (SRM, Ariba, Sciquest, …).
● Work with our Sales team and support them in converting large research organizations into integrated customers.
●Work with our Service team on creating training materials that enable streamlined daily operations for our team and a seamless customer experience for our customers.
●Take responsibility for the project plan documentation

Your Profile

● A well-rounded individual, pragmatic solution seeker, independent member of our team, who helps us significantly driving ZAGENO’s growth.
●2 or more years of experience in planning, leading, and delivering IT related projects, preferably in top consulting firms.
●Communication skills at the highest level incl. establishing and maintaining productive relationships internally and externally.
●Well-structured team member with excellent organizational skills; coordinating complex projects, meeting deadlines and managing multiple tasks simultaneously.
● Enthusiastic, self-motivated, self-starter maintaining a positive attitude.
●Capable of working independently as part of a team.
●Experience with SRM and purchasing systems like SAP SRM, Ariba, Sciquest, etc NOT a must!
● Strong English written and oral language skills: close to native speaker level – similar German knowledge would be a huge plus.

Your Benefits

● Hockey stick growth – we achieved triple-digit growth in 2018…and nothing different in
● Working on a meaningful long-term challenge with high impact worldwide.
●A professional & dynamic team with a global vision & mindset.
● Freedom to shape – use your creativity and experience to the max.
● Budget to work with the best possible tools & equipment.
● A challenging, international, and exciting working environment with a "get it done" attitude.
● Competitive compensation and benefits.
● Great office space, environment, and location in Cambridge, MA