Head of Customer Care (all genders)

About us

We are FRIDAY. Our aim is to offer an insurance that actually benefits our customers’ lives. We are building the first entirely stress-free car insurance - without loads of paperwork, annoying bureaucracy and lengthy contract duration.

For us to disrupt the insurance industry, our team has gained years of experience as entrepreneurs, insurance experts and senior technologists. We are based in Berlin and benefit from the support and trust of the renowned Swiss Baloise Group.

Are you looking for a job? We would love to hear from you

Your Responsibilities

  • Leading a successful sales team and supporting them in their development to reach and exceed their potential
  • Responsible for reporting and monitoring relevant KPI's
  • Lead and coordinate the sales team
  • Sell home and car insurance
  • Evaluate the performance of the team and support the development of each team member's skills  

Your ideal background and skillset

  • You enjoy customer communication and go the extra mile to offer the best possible solution
  • Strong communication skills, both written and oral
  • A first experience in financial services would be a plus
  • Team player with entrepreneurial mindset
  • Ability to demonstrate leadership by example
  • Result-driven and ability to manage priorities

What you can expect from us:

  • Opportunity to work for one of the fastest-rising InsurTech Startups in Europe.
  • Culture of diversity and creativity with smart people who take pride in what they do.
  • We offer you a competitive salary, flexible working hours, the possibility of remote work, a permanent work contract and a subsidized public transportation ticket. 
  • We maintain an open and friendly working atmosphere and offer you a modern workplace in Paris’ 8th arrondissement.