Group Product Manager

sennder is a European digital freight forwarder looking for a Group Product Manager to join our Business Solutions Team. The role is based out of the Berlin office and will report to our Director Operations Programs. Do you want to help us shape the future of the logistics industry?

We value humility and we're as interested in your character as we are in your talent. Please apply, even if you feel you only meet part of our listed criteria. Diversity drives innovation and we offer an international and friendly work environment with an energetic company culture. Just be yourself and maybe you’ll bring something valuable to the role we didn't initially think of.

If you’re passionate about taking yourself, sennder, and the logistics industry to the next level, curious, and driven by solving puzzles and influencing how we reach our business goals, then you might be who we’re looking for. What others may consider uncertainty, you see as an opportunity to learn and be proactive, while being a team player and understanding how your personal development intersects with the company’s growth.

As a Group Product Manager you will play a critical role in driving the development and performance of our core brokerage products and the user-experiences that they support.  You will lead a set of Business Solution Teams, each of these teams are responsible for a specific part of our customer value proposition, they obsess about how to improve the customer experience and in turn the engagement and performance of those customers.  These teams work on the basis of ‘single-threaded-ownership’ and are empowered to define and prioritise the initiatives that will best deliver the objectives and key results of that team.

As a Group Product Manager, Order Fulfillment, you will lead a team of 10+ Product and Program managers which are obsessed about automating and improving the core of our operations and of our service to our customers: how we “execute” orders (track and monitor the loads, address our customers’ incidents, collect the necessary documents, settle accessorials and other charges). Thanks to product & process innovations, you will aim to reinvent how freight is operated in order to deliver more value for our customers, and to “scale up” our operations - i.e. handle multiple times today’s volumes - thanks to technology. You will be reporting to the Director of Ops Business Solutions.

sennder is Europe’s digital freight forwarder at the intersection of where technology meets logistics. Through our proprietary transportation operating system, built by our in-house tech teams, we not only connect shippers to our fleet of thousands of trucks, but also improve how they move products in sustainable, cost-efficient, and transparent ways - making the logistics industry fit for the future. In a traditional industry, we’re growing and moving fast to digitally automate all road logistics processes.
You can be part of one of Europe’s latest growth stories as we fast-forward road logistics into digitalization.
Get to know us, our culture, green business, funding history, and more on our blog here.

In this role you will:

• Manage a large and diverse team, coaching them as they drive the product & process improvements in their problem areas
• Define and implement a holistic strategy for Order Fulfillment, in order to reinvent how freight is operated and deliver more value for our customers thanks to automation and data
• Be the key ‘bridge’ person with senior leadership in the engineering teams, as well as in the operational teams in the countries in order to make the change happen
• Develop a deep understanding of the needs of your customers and obsess about how it can be improved
• Put data and metrics at the heart of your teams’ decision-making processes and how they communicate with the wider business
• Collaborate effectively with business solution teams

 Preferably you are:

• Someone with solid professional experience in a Product Management role
• Able to show professional experience working in business functions (e.g. project mgmt, operations, …) 
• Experienced defining and delivering customer-impacting products and product features in a matrix environment
• Able to define and refine the long-term strategic vision for your product area whilst delivering incremental value through optimisation
• Able to maintain high-standards in the processes that you and the team work to, you’ll always seek to raise the bar of our product management and development ways of working
• A great communicator and collaborator, you’ll be able to translate complex technical solutions into simple language that all of your stakeholders can understand and work to
• Experienced in working in high-growth and rapidly scaling environments and overcoming the challenges that these bring
• Industry experience is a strong plus

 What you can expect:

• A fast growing, start-up-oriented international team of 900+ people with 65+ nationalities spread across 7 country offices with English as our company language.
• A quarterly feedback and review process for personal development, professional growth, and career opportunities. We also use “Objectives and Key Results” for company goals.
• A structured promotion process, providing everyone with fair and transparent career growth.
• Learning and development opportunities on the job and through conversations with your manager.
• Various opportunities to connect with colleagues, formally and informally, digitally or in person (when allowed), through regular team events, company get-togethers, and partnership events with other companies and local organizers.
• Office first work policy (three days a week), that complies with local COVID-19 restrictions and policies. We also provide flex/hybrid remote working options.
• When in office: unlimited snacks, drinks, and fruits.
• All interviews are currently conducted on a remote basis.

At sennder we want to maximize the individual’s potential for all employees and reinforce an inclusive culture and environment of continuous learning that empowers people to succeed as a team. In addition to humility, we value commitment, team spirit, respect, and kindness to build trusted relationships across teams. Learn more on our career site. 

Please send your application in English and help us reduce negative unconscious bias by leaving out your picture, age, address, and other unnecessary information in your CV. We only want to know the merits on which you’d be great for this role.

If you have any questions or problems please reach out to us ta@sennder.com. We do not accept applications via email. 

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