About Klarna
Klarna was founded in Stockholm, Sweden in 2005. Since then we've changed the banking industry forever. And now we're creating the world's smoothest shopping experience. We serve over 90 million consumers worldwide, and partner with 250,000 merchants – with a new merchant joining us every 8 minutes. Including some of the world's leading brands, such as H&M, ASOS, IKEA, Adidas, Samsung and Lufthansa. Our offices are spread over 17 different markets, hosted by 5000+ employees from 100+ nationalities.
About the job.
We are supporting Klarna’s hyper-growth by enabling our organization and operations to move with the highest speed and quality. We are Klarna’s operational experts, driving efficiency and customer experience across our organization (e.g., Service, Payments, Disputes, Merchant Support, Underwriting/Onboarding). Our 8 Leadership Principles guide our growth at Klarna, they are the constant in an ever-changing landscape.
Within Merchant Operations, the Group Lead, Merchant Monitoring Operations will be responsible for ensuring the group’s focus is to prevent Klarna from being used in financial crimes such as money laundering and terrorism financing through operational reviews, monitoring, and investigations of all activity in Klarna’s products. As we continue to grow our merchant and customer base, our global footprint, products, and channels, as well as our screening functions, Merchant Monitoring is growing in sophistication and becoming integral to the success of the business. To help lead a world-class first-line defence against financial crimes, we are now looking for a senior manager to lead this team.
