Go-to-market Operations Manager

About us

What we do?

Solvemate is a tech company from Berlin that is making customer support fast, painless, and cost-effective. Our platform lets companies train a virtual agent to integrate on their site or in their app.

Customers interact with it through a series of quick multiple choice questions. With Solvemate, requests are solved in just twelve seconds on average. Thanks to machine learning, the virtual agent also gets smarter over time: By understanding common requests, it anticipates the correct response.

Support request are dealt with automatically, around the clock, and at scale—resulting in faster response times, happier customers, and much lower costs.


Why work with us?


First and foremost: The people. You are spending a lot of time with your peers. You should deeply align with our culture deck and understand why it is important that we have made it that explicit. We are truly working in an atmosphere of transparency, candour and teamwork mixed with some curiosity - all committed to achieve our long-term big hairy audacious goal.

In addition to working with great colleagues: You can shape the future of a product that makes both the service better for consumers and jobs better for service agents. Be part of our growth story. We’re onto something and would like to take you on the journey.

For sure, we also offer competitive pay, flexible working hours, team lunches and team events, offsites, and all the other cool amenities that a young high-tech company has to serve.



Intro

Do you want to build the Go-to-Market (GTM) operations for our next growth phase? Then it’s a great time to join Solvemate as GTM Operations Manager! As the first GTM Operations hire, you will help build and improve the systems, processes and data insights for our sales, marketing and customer success teams. Join a small, fast growing team and make an impact across our organization. It’s an exciting time to join Solvemate!

Your qualifications

  • You are a cultural fit - (see https://www.solvemate.com/culture)

  • You have 4-5 years of work experience, ideally with a couple of those in an operations/program manager role at a SaaS company

  • You have strong problem-solving, change management and analytical skills (and a track-record of applying these effectively)

  • You have been administrator of GTM tooling (eg Salesforce, Hubspot or Marketo) 

  • You have experience with data visualisation/BI tools such as R, Tableau, Looker

  • You have excellent English communication skills, both verbal and written 

Your job

  • Lead the implementation, architecture and management of all GTM-related tools (e.g. CRM, prospecting, data enrichment, advertising, content marketing, CSM, etc.)

  • Serve as the master of the GTM analytics - you’ll be owning reporting and metrics to ensure everyone from the CEO to the SDR has the right metrics available

  • Be the main liaison between product and GTM teams, ensuring that all relevant user-actions and data points enable marketing, sales and customer success to drive each user successfully in the customer lifecycle

  • Collaborate closely with Product and Engineering teams to improve our internally-built backend system to best support our processes

  • Document key GTM processes in our knowledge base and conduct internal training on tolling and processes as needed

  • Own other sales and marketing operations activities, including lead distribution, lead list building, data enrichment, sales compensation, territory design, etc.