Klarna was founded in Stockholm, Sweden in 2005. Since then we've changed the banking industry forever. And now we're creating the world's smoothest shopping experience. We serve over 90 million consumers worldwide, and partner with 250,000 merchants – with a new merchant joining us every 8 minutes. Including some of the world's leading brands, such as H&M, ASOS, IKEA, Adidas, Samsung and Lufthansa. Our offices are spread over 17 different markets, hosted by 4000+ employees from 100+ nationalities.
We are looking for a driven and passionate fraud operations manager to lead a fraud operations team based in Berlin, Germany. The Fraud Operations role is to both detect and investigate suspicious and confirmed fraudulent orders whilst proactively minimizing the criminal behaviours that Klarna, our consumers and our merchants are facing.
We do so, not only by analyzing data and research suspicious transactions, but also by always having our eyes and ears open to what is going on in the industry. The team puts great emphasis in both preventing fraud from being committed and striking a balance between fraud prevention and ensuring a great experience for our valued customers.
To be successful you will have experience in a fraud operations environment and possess the ability to drive performance within the team. You have a natural urge to deliver results within set deadlines with a positive mindset towards a fast-changing fraud environment. You are able to keep an overall perspective of ongoing matters within the team, but also get excited about being very hands-on and adopt an analytical approach to problem solving when required. You will greatly benefit from having a strong understanding of operational processes and ways of working.