Operations Group Lead (Various roles)

About Klarna

Klarna was founded in Stockholm, Sweden in 2005. Since then we've changed the banking industry forever. And now we're creating the world's smoothest shopping experience. We serve over 90 million consumers worldwide, and partner with 250,000 merchants – with a new merchant joining us every 8 minutes. Including some of the world's leading brands, such as H&M, ASOS, IKEA, Adidas, Samsung and Lufthansa. Our offices are spread over 17 different markets, hosted by 4000+ employees from 100+ nationalities.

Who you are
We are looking for driven and passionate leaders for various managerial roles within our Operations Group and Org & Leadership Group. The scope of the teams includes e.g. Compliance Operations, Office Services, HR, Operations, and Fraud Operations. In order to be successful in this role you will greatly benefit from having an overall understanding and experience of general operational processes and ways of working. You understand what quality is and how to deliver that to your customer no matter who it is. You have a natural urge to deliver results within set deadlines with a positive mindset towards a fast-changing environment. You have a strategic view of an organization and are able to identify key performance drivers for yourself and your organization. You have gathered experience in operations management and possess the ability to drive performance within all levels of an organization. You are skilled at interacting with senior stakeholders and navigating in a global company. 

In this exciting role you will have responsibilities such as:

  • Leading teams.
  • Being responsible for staffing and the operational delivery of the group.
  • Being responsible for defining group KPIs together with stakeholders and driving for agreed targets taking necessary actions on deviations.
  • Owning processes and routines within the group’s scope.
  • Drive improvements both on a process/routine level, as well as systems level, working closely with relevant internal stakeholders.

We are thrilled to see that you have:

  • Relevant work experience within Customer Service / Service Operations / Service Delivery Management.
  • Track record in building teams and driving change.
  • Project management skills.
  • Working proficiency and communication skills in verbal and written English.Relevant experience managing teams.
  • Great problem-solving skills.
  • Strong analytical and organisational skills.
  • Ability to multitask and prioritise workload.
  • Strong stakeholder management and communication skills.
If this sounds like the next step in your career, don't wait too long with your application! Please include a résumé and a few words about why you are interested in joining Klarna. We conduct interviews on an ongoing basis.

This opportunity is available in
Stockholm Sweden, Berlin Germany, London UK, Columbus Ohio US

Klarna is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates. Please refrain from including your picture and age with your application.