Fraud Investigation Specialist

Klarna makes shopping smoooth. And we do it with flair because shopping is fun. Every day, we help customers, businesses, and partners explore just how smoooth the modern shopping experience can be. 

It means we’re constantly changing the game. Always trying out new things. And we encourage our people to do the same. To grow. To develop. Because we don’t believe roles have to stay fixed. Instead we inspire our people to take an irregular career path. As a company of 350 dynamic start-ups, our whole business is built for it. So once you’re in, there’s no telling what will happen next.

Are you an analytical person with an investigative mindset who is looking for a challenging role in a fast paced and constantly changing fraud environment? Do you want to be a key player involved in our day to day fight against fraud? Perfect – then you should come join the Fraud Investigations team within our Fraud Operations Group! We have a number of roles to fill on this team as we further our expansion here in Australia!

The Fraud Investigations team’s job is to investigate and proactively minimise the criminal behaviours that Klarna, our consumers and our merchants potentially are facing. We do so, not only by analysing data and research suspicious and confirmed fraudulent transactions, but also by always having our eyes and ears open to what is going on in the industry. The team puts great emphasis in both reducing fraud losses and preventing fraud from being committed, and want to make sure that each and every fraud case and fraud trend is reduced and resolved.

Your chance to outsmart some bad guys!

The Fraud Investigations team is looking for someone to strengthen Klarna’s defence of criminal activities in the Asia Pacific markets. As a Fraud Specialist, you will have a role of quality assuring and influencing our existing and new processes for card fraud, identity theft and application fraud and other emerging trends. Tasks include research of criminal behaviour, root cause analysis and investigation of incoming fraud cases and decision making on potential findings. You will work in a cross functional team and in close collaboration with the other Fraud Operational and Fraud Prevention teams.

You will be performing a range of fraud detection tasks such as

  • Reviewing high risk orders, identified by our system controls.
  • Monitoring of trends and highlighting suspicious orders (Undetected Monitoring).
  • Root cause analysis of unpaid orders.
  • Providing ongoing feedback to Fraud Prevention on fraud trends and alarm performance.
  • Supporting on the development of fraud detection processes and routines linked to wider business initiatives such as market expansions or new product launches.

A bit about you

  • Have an interest in fraud prevention and protecting customers from fraud in  the Australian market.
  • Are a solution oriented with an interest in risk, law proceedings and e-commerce.
  • Always put great emphasis on quality, details and enjoy a structured way of working.
  • Are accurate, a true team player and thrive when working in a highly challenging environment.
  • Have a technical interest and are used to communicating with people across different teams.
  • Enjoy working in a fast paced fraud operational environment.
  • Have an analytical mindset and are not afraid of suggesting new approaches to solving a problem!

You'll have

  • A strong ability to process large sets of information and detect anomalies.
  • A structured and accurate way of working.
  • A strong drive and enjoy working in a high pace fraud operational environment.
  • Good communication skills, both verbal and written.
  • Great networking skills and the ability to take initiatives.
About Klarna

Klarna was founded in Stockholm, Sweden in 2005. Since then, we’ve changed the banking industry forever. And now we’re creating the world’s smooothest shopping experience. We serve 80 million consumers worldwide, and partner with 190,000 merchants – with a new merchant joining us every 8 minutes. Including some of the world’s leading brands, such as H&M, ASOS, IKEA, Adidas, Samsung and Lufthansa. Our offices are spread over 18 different markets, hosted by +3000 people from 90 nationalities.