Fraud Detection Team Leader

Klarna makes shopping smoooth. And we do it with flair because shopping is fun. Every day, we help customers, businesses, and partners explore just how smoooth the modern shopping experience can be. 

It means we’re constantly changing the game. Always trying out new things. And we encourage our people to do the same. To grow. To develop. Because we don’t believe roles have to stay fixed. Instead we inspire our people to take an irregular career path. As a company of 350 dynamic start-ups, our whole business is built for it. So once you’re in, there’s no telling what will happen next.

We are looking for a driven and passionate fraud operations leader to lead a fraud operations team based in Columbus, Ohio.  The teams job is to investigate suspicious orders and proactively minimize the criminal behaviors that Klarna, our consumers and our merchants are facing. We do so, not only by analyzing data and research suspicious transactions, but also by always having our eyes and ears open to what is going on in the industry. The team puts great emphasis in both preventing fraud from being committed and striking a balance between fraud prevention and ensuring a great experience for our valued customers.

You will have gathered experience in operations management, preferably within a fraud environment, and possess the ability to drive performance within the team. You have a natural urge to deliver results within set deadlines with a positive mindset towards a fast-changing fraud environment.  You are able to keep an overall perspective of ongoing matters within the team, but also get excited about being very hands-on and in the details when required. In order to be successful in this role you will greatly benefit from having a strong understanding of Customer Service processes and ways of working.

In this exciting role you will have responsibilities such as:

  • Leading a team of fraud service specialists
  • Being responsible for staffing and the operational delivery of the team.
  • Being responsible for KPI fulfillments and taking necessary actions on deviations.
  • Owning processes and routines within the Fraud Detection team scope.
  • Drive improvements both on a process/routine level, as well as systems level, working closely with relevant internal stakeholders in the wider fraud group.
  • Supporting the career development of direct and indirect reports.
  • Enjoy working in a fast paced fraud operational environment
  • Have an analytical mindset and not afraid of suggesting new approaches to solving a problem

In order to be successful in this role we believe that you have:

  • Relevant work experience within Customer Service / Fraud Operations / Service Delivery Management.
  • Working proficiency and communication skills in verbal and written English.
  • Relevant experience managing teams.
  • Great problem-solving skills.
  • Strong analytical mindset and great organisational skills.
  • Ability to multitask and prioritise workload.
  • Great stakeholder management and communication skills.
If this sounds like the next step in your career, don't wait too long with your application! Please include a résumé and a few words about why you are interested in the position.
We conduct interviews on an ongoing basis.

Location:
Columbus, Ohio


About Klarna

Klarna was founded in Stockholm, Sweden in 2005. Since then, we’ve changed the banking industry forever. And now we’re creating the world’s smooothest shopping experience. We serve 80 million consumers worldwide, and partner with 190,000 merchants – with a new merchant joining us every 8 minutes. Including some of the world’s leading brands, such as H&M, ASOS, IKEA, Adidas, Samsung and Lufthansa. Our offices are spread over 18 different markets, hosted by +3000 people from 90 nationalities.