Engineering Manager - System Administration and Help Desk (m/f/d)

The web was created by scientists and for scientists, to foster scientific collaboration and drive progress for a better world. Join our team to take the web back to its roots and achieve that original mission.
We’re a team of passionate optimists from around the world and from many different backgrounds. Together, we focus on changing the way scientists communicate for the better.

We love what we do. We connect the world of science and make research open to all.

Objective of the Role

As an Engineering Manager for our Internal System Administration team, you will be responsible for leading a very talented and international team of System Admins who continuously improve and develop the state of our internal IT services and infrastructure. You will take responsibility for the success of this team, from shaping strategy and meeting goals to developing talent and building a culture of ownership.

Responsibilities

  • First and foremost, manage an efficient and healthy team that consistently sets, communicates and meets their goals, contributing to the success of the surrounding organization
  • Take responsibility for the continuous optimization of the Internal Infrastructure and Services area
  • Identify and resolve the day-to-day technical, managerial and operational problems encountered by your team while creating the right strategy, culture, and process for your team to tackle goals effectively
  • Ensure speed, flexibility, and success of development and maintenance by continuously improving your team's internal and collaborative processes
  • Commission and maintain hardware components, as well as the installation and configuration of software components
  • Conduct diagnosis of error messages and the reparation of hardware and software problems
  • Implement monitoring, backup and recovery strategies
  • Automate deployments at the infrastructure, service, and workstation levels

Requirements

  • Initial experience with technical leadership, such as acting as technical lead or managing a project
  • Desire to develop leadership and team management skills and abilities
  • Extensive experience with maintenance and administration of computer networks and computing environments
  • Ability to research new technologies and evaluate system and network requirements
  • Deep know-how of configuration and testing of computer hardware, networking software and operating systems
  • Understanding of network security for data, software and hardware protection No qualms about getting hands-on when necessary
  • Exceptional communication and interpersonal skills, including motivating teams of engineers

What we use

  • Office365 and GSuite - to communicate and share documents
  • Active Directory infrastructure - to manage our accounts
  • Windows and Mac OS - to allow flexibility for our employees
  • Atlassians’ product family - to efficiently collaborate within and cross teams
  • Juniper, Huawei and Cisco - to power our network

Environment

You'll be working in a team-based environment where code is written, tested and shipped continuously. Our engineering team is passionate about building maintainable, scalable web applications that are constantly optimized to meet the needs of our users - 15+ million researchers worldwide.

Our hiring process is uncomplicated. You'll be interviewed by the people you'll be working with, so you can quickly find the role that suits you best and start making an impact.

We’re located at the heart of Berlin, one of the most exciting cities in the world and a place where people from all walks of life feel welcome. Work to change the world of science and have a good time while you’re at it: we offer free, healthy lunches and many fun events.