Engineer - Incident Management

About Klarna

Klarna was founded in Stockholm, Sweden in 2005. Since then we've changed the banking industry forever. And now we're creating the world's smoothest shopping experience. We serve over 90 million consumers worldwide, and partner with 200,000 merchants – with a new merchant joining us every 8 minutes. Including some of the world's leading brands, such as H&M, ASOS, IKEA, Adidas, Samsung and Lufthansa. Our offices are spread over 17 different markets, hosted by 3500+ employees from 90 nationalities.

Klarna makes shopping smoooth. And we do it with flair because shopping is fun. Every day, we help customers, businesses, and partners explore just how smoooth the modern shopping experience can be. 

It means we’re constantly changing the game. Always trying out new things. And we encourage our people to do the same. To grow. To develop. Because we don’t believe roles have to stay fixed. Instead we inspire our people to take an irregular career path. As a company of 350 dynamic start-ups, our whole business is built for it. So once you’re in, there’s no telling what will happen next.

Klarna is growing faster than ever
Our services need to continuously evolve to meet the expectations that our customers set for the Klarna group. In order to enable even more growth while increasing reliability and availability on those services, we need more passionate Incident Managers to join our Sydney office.

Klarna's core
Our mission is to protect, provide for, and progress the software and systems behind all of Klarna services. Get in touch with us if you want to be a part of our journey.

What makes you qualified

  • Enthusiasm for taking ownership of and managing complex incidents.
  • Excellent written and verbal English communication skills.
  • Solid grasp of AWS fundamentals.
  • Experience with monitoring and analysis tools such as Splunk and Datadog.
  • Development experience with infrastructure as code and scripting languages such as Python or Ruby.
  • Comfortable collaborating with others through Agile/ScrumExperience with modern productivity tools such as G-Suite, Slack, and Jira.
  • Comfortable using and troubleshooting Unix-based systems

What you will be doing

  • Coordinating and driving incidents of different severities.
  • Assessing the impact of incidents and writing communications to convey the business impact for Klarna and our customers.
  • Building monitoring dashboards to provide real-time insights into the availability of Klarna products and services
  • Translating technical details into language that can be understood by our stakeholders.
  • Proactively sharing key learnings through internal presentations.
  • Ensuring high quality reporting is achieved by teams accountable for incidents.
  • Participating in an on-call duty rotation for incident response and occasionally working weekends and holidays in lieu of weekdays.
  • Challenging the status quo by automating tasks to help improve our incident management process.
  • Being a member of a geeky team and being proud of it!

What we can offer you

  • Culture - You'll have an opportunity to work with people from 90+ different countries in our English speaking offices.
  • Learning - We have a learning and development focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
  • Compensation - You’ll receive an attractive salary plus we offer all of our employees an opportunity to invest in a RSU program and own a stake of the company. You’ll also receive 25 days annual leave as we recognise that life is about more than just work.