NewStore is the essential omnichannel store solution for enterprise retailers. The company delivers Omnichannel-as-a-Service with the first platform combining mobile POS, an omnichannel order broker, and inventory management. Store operations from endless aisle to mobile checkout to fulfillment are executed on intuitive iPhone apps, creating a joyful shopping experience for the consumer and associate alike. NewStore customers include ANINE BING, Burton Snowboards, Decathlon, GANNI, Outdoor Voices, and UNTUCKit. It is backed by General Catalyst, Activant Capital, and Salesforce Ventures. Learn more at www.newstore.com.
About the role
NewStore is looking for a Director Professional Services to join our growing Field Service Team with a focus on both internal customer advocacy and external expertise. You will be involved from the initial customer contact through to the planning and execution of the project involving solution partners, internal software developers and clients. You will be orchestrating the aspects of project delivery by the professional services teams. Our ideal candidate will have a background in retail industry and commerce implementations successfully delivering projects internationally through internal, external and mixed delivery teams. You will also work closely with internal teams, including sales, product management and engineering, as well as solution partners. You will be responsible to monitor, coach and support with your leadership the delivery teams to meet timeline, budget and scope. As a fast growing company, your influence in defining methodology and processes will be critical to the company’s success.
The position reports to the Head of Professional Services. The place of work could be in Berlin, Germany (preferred) or Germany remote with periodic travel to other company offices and customer locations.
Everyone is welcome here 🤗
At NewStore, we strive to create an inclusive environment that empowers our employees. We know that diverse teams make better teams. We believe that our products and services benefit from our diverse backgrounds and experiences and are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical [dis]ability, or length of time spent unemployed. We invite you to apply and join us!
Questions? We'd love to hear from you!