Support is part of Contentful’s Customer Experience team, with team members across North America, Europe and the ANZ region providing 24x7x365 service. The Support organization partners closely with Customer Success, Services, Product and Engineering to ensure Contentful’s customers get maximum value from our platform and to deliver a great customer experience.
Contentful is seeking a strategic thinker and operational leader to define and execute our Support strategy, while developing and motivating a world-class team of technical support engineers and support representatives. In doing so this leader will drive increased customer satisfaction and retention, operational excellence, and employee engagement.
The priorities for the Director of Global Customer Support (f/m/d) will be:
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Contentful is the leading content platform that powers digital experiences for over 30% of the Fortune 500 companies and thousands of global brands. Our platform unifies content in a single hub, structures it for use in any digital channel and integrates seamlessly with hundreds of tools through open APIs. It lets developers and content creators work in parallel, increasing team efficiency and happiness. Companies such as Shopify, Staples, Atlasssian, Electronic Arts, Chanel, Roche, Vodafone use Contentful to build their mobile and web products, voice controlled apps and more.
We’re growing rapidly and we have secured over $330 million in funding from top-tier partners such as Tiger Global, Sapphire Ventures, Salesforce Ventures, General Catalyst and Benchmark.
More than 650 people from 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, San Francisco, Denver and distributed around the world.
“Everyone is welcome here” is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences and are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical [dis]ability, or length of time spent unemployed. We invite you to apply and join us!
If you need reasonable accommodations at any point during the application or interview process, please let your recruiting coordinator know.
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