Delivery Associate (Strategic Partnerships)

About Klarna

Klarna was founded in Stockholm, Sweden in 2005. Since then we've changed the banking industry forever. And now we're creating the world's smoothest shopping experience. We serve over 90 million consumers worldwide, and partner with 250,000 merchants – with a new merchant joining us every 8 minutes. Including some of the world's leading brands, such as H&M, ASOS, IKEA, Adidas, Samsung and Lufthansa. Our offices are spread over 17 different markets, hosted by 5000+ employees from 100+ nationalities.

Klarna strives to become the world’s favorite way to buy, and you can contribute to reaching this goal! We are looking to hire great people, who are passionate about using their talents to generate success. We are currently looking to expand our Delivery teams, who play an important role during and after closing agreements with our merchants, to enable them using Klarna products as soon after signing as possible.

What you will do

You will be a member of a dynamic strategic partnerships team that manages key global distribution partnerships including Stripe, Shopify & Wix. 

Specifically, you will help ensure our distribution partnerships have a smoooth experience - ensuring high-quality integrations. Supporting our partners, your fellow delivery resources, business development teammates, and other internal teams, you will strengthen your knowledge about the e-commerce and payments industry as well as the underlying systems and vendor landscape. This will make  you an important source of feedback on Klarna’s products

Responsibilities

  • Supporting the management of multiple partners and concurrent projects.
  • Helping maintain the integrations and troubleshoot accordingly, providing some operational support where required.
  • Work with other internal teams and resources to help define the overall solution and scope of our partner integrations. 
  • Driving priorities for the development team as aligned to solution design and scope.
  • Understanding Klarna products’ architecture and design to support successful integrations.
  • Ensuring Klarna quality standards are exceeded for our partner integrations.
  • Managing reported issues and coordinating addressing issues for these integrations. 
  • Setting standards and processes around best practices for our partner integrations. 
  • Providing internal training, documentation, and knowledge sharing on partner systems and how to appropriately leverage these integrations. 
  • Being in contact with our distribution partners via messaging, phone,, video call or email as well as on-site during workshops and demos.
  • Using Klarna tools to communicate & coordinate across many teams.

Who you are

  • 3+ years of software solutioning experience or system integration experience. 
  • High achiever, proven track record of building stuff and getting things done while taking a structured/analytical approach.
  • Excellent written and verbal communication skills.
  • Knowledge of e-commerce payment solutions is a plus.
  • Self-motivated individual who takes ownership and drives out solutions.
  • Experience in e-commerce is a plus. Especially with Stripe, Shopify or Wix.

You should have

  • Working proficiency and communication skills in verbal and written English

How to apply

Send over a CV in English.


Klarna is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates. Please refrain from including your picture and age with your application.