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Klarna

Delivery Associate - Mandarin speaking

Sydney, Australia
About Klarna

Klarna was founded in Stockholm, Sweden in 2005. Since then we've changed the banking industry forever. And now we're creating the world's smoothest shopping experience. We serve over 90 million consumers worldwide, and partner with 250,000 merchants – with a new merchant joining us every 8 minutes. Including some of the world's leading brands, such as H&M, ASOS, IKEA, Adidas, Samsung and Lufthansa. Our offices are spread over 17 different markets, hosted by 5000+ employees from 100+ nationalities.

What you’ll be doing

You will be responsible for our merchants’ smoooth experience while they implement our products and solutions, ensuring high quality integrations. Working closely with our merchants and your sales colleagues, you will strengthen your knowledge about the e-commerce and payments industry as well as the underlying system and vendor landscape. This will make  you an important source of feedback on Klarna’s products!

This role will support our Chinese integrations so you will be required to work from Sydney but during Shanghai business hours for this position.

About you:

You are an ambitious person with significant drive! You should be passionate about your job and enjoy a fast paced international working environment. You will play an important role in taking Klarna to the next level thus, you should desire to go above and beyond to produce best work results! At Klarna we embrace change, you should dare to challenge the status quo and be persistent.

What you'll do

  • Be in contact with our merchants via phone, video call or email.
  • Responsibility for handling and collaborating with the Commercial team on complex integration cases.
  • Act as an interface between involved parties in order to ensure completion of the implementation project.
  • Provide merchants with implementation and ecommerce platform expertise to ensure optimal end customer experience
  • Provide feedback to product & engineering domains, with whom you will discuss needs and requirements.
  • Work with a primary focus on the Australian market but as part of a global team supporting other countries as required.

You should have:

  • Fluent Mandarin and English
  • An eye for details to easily structure bigger projects into deliverables.
  • An understanding of XML, HTML, REST API.
  • Familiarity with e-commerce shop systems or payment systems.
  • Excellent ability to listen and communicate with different audiences.
  • The ability to handle clients situations in a confident yet humble ways based on facts.
  • A Genuine curiosity and a good technical understanding.
  • A passion for solving problems.

Why Klarna

  • 5 weeks annual leave
  • Top tier health insurance with all the extras for you and any dependants/defacto you may have!
  • Life and income protection insurance
  • $500 annual health and wellness allowance
  • Annual home office allowance
  • Lunch is on us twice a week!
  • Weekly and monthly office celebrations
  • Secondments - AKA The chance to work in one of our global offices
  • Personal and professional development and training
  • Flexible working arrangements - work from anywhere 3 days a week!



Klarna is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates. Please refrain from including your picture and age with your application.

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