Delivery Associate

Klarna makes shopping smoooth. And we do it with flair because shopping is fun. Every day, we help customers, businesses, and partners explore just how smoooth the modern shopping experience can be. 

It means we’re constantly changing the game. Always trying out new things. And we encourage our people to do the same. To grow. To develop. Because we don’t believe roles have to stay fixed. Instead we inspire our people to take an irregular career path. As a company of 350 dynamic start-ups, our whole business is built for it. So once you’re in, there’s no telling what will happen next.

Klarna strives to become the world’s favourite way to buy, and you can contribute to reaching this goal! We are looking to hire great people, who are passionate about using their talents to generate success. We are currently looking to expand our Delivery teams, who play an important role during and after closing agreements with our merchants, to enable them using Klarna products as soon after signing as possible.

What you will do

You will be responsible for our merchants’ smoooth experience while they implement our products and solutions, ensuring high quality integrations. Working closely with our merchants and your sales colleagues, you will strengthen your knowledge about the e-commerce and payments industry as well as the underlying system and vendor landscape. This will make you an important source of feedback on Klarna’s products!

Responsibilities

  • Be in contact with our merchants via phone, video call or email
  • Responsible for handling and collaborating with the Commercial team on the most complex integration cases within our SME merchant segment
  • Act as an interface between involved parties in order to ensure completion of the implementation project
  • Provide merchants with implementation and e-commerce platform expertise to ensure optimal end customer experience
  • Provide feedback to product & engineering domains, with whom you will discuss needs and requirements
  • Work with a primary focus on the Spain market but as part of a global team supporting other countries as required

Who you are

  • Desired experience and understanding of XML, HTML, REST API
  • Familiarity with e-commerce shop systems or payment systems
  • Have worked in either technical integration, technical support or similar roles
  • Klarna is looking for ambitious people with significant drive! You should be passionate about your job and enjoy a fast paced international working environment. You will play an important role in taking Klarna to the next level thus, you should desire to go above and beyond to produce best work results! At Klarna we embrace change, you should dare to challenge the status quo and be persistent

You should have

  • Working proficiency and communication skills in verbal and written Spanish
  • Working proficiency and communication skills in verbal and written English

You might also have

  • Excellent ability to listen and and communicate with different audiences
  • Ability to handle clients situations in a confident yet humble ways based on facts
  • Genuine curiosity and good technical understanding
  • Passion for solving problems
How to apply

Please send over your CV in English.
Note that it is a requirement to speak Spanish for this role.

About Klarna

Klarna was founded in Stockholm, Sweden in 2005. Since then, we’ve changed the banking industry forever. And now we’re creating the world’s smooothest shopping experience. We serve 80 million consumers worldwide, and partner with 190,000 merchants – with a new merchant joining us every 8 minutes. Including some of the world’s leading brands, such as H&M, ASOS, IKEA, Adidas, Samsung and Lufthansa. Our offices are spread over 18 different markets, hosted by +3000 people from 90 nationalities.