Customer Support Expert with French

Our Customer Support Experts work in our Operations Customer Support team in Berlin and alongside our Onboarding team in Sofia to communicate with our newly verified merchants. You will be responsible to support them and to create the best customer experiences. In this position, you will also work in accordance with various internal policies and procedures to ensure we remain complicit with various regulations

Why SumUp? We do things differently. More than 270 enthusiastic employees from over 30 nations work in our Berlin office everyday to offer our merchants the best product and service. If you’re looking for a chance to participate and contribute your ideas, this is the right place for you. We are planning on doing something big and are looking for motivated and creative people to tackle things. If you think that’s you, we’d love to receive your application!

What you’ll do:

• You take care of our french-speaking customers in a variety of communication channels, primarily by phone and email 
• Review and verify merchants’ registration documents 
• Resolve varying levels of queries in a timely and efficient manner
• Identify and report any trends in merchant queries to senior staff
• Follow best practices and company policies and procedures
• Identify changes which can be made that will improve efficiency and customer experience
• You closely work with other departments together, for example Sales. 
• Be equally comfortable working on your own and as part of a International team
• You are ready and willing to step in when our other support teams need help

You’ll be great for this role if:

• You have excellent verbal and written language skills in French. Additional English and German language skills would be considered a plus!
• You love to communicate, while being easy-going and patient with our customers
• You are a natural organiser and detail oriented
• Good and customer-friendly service is the highest priority for you
• You’re curious and persistent to solve issues
• You will be happy to support other teams and customers when necessary 

Why you should join SumUp

• Family environment, flat hierarchies, small teams, regulated working hours
• An international and dynamic team with rapid decision making processes
• Opportunities to further develop within the company
• Professional hardware
• Free drinks, fruits, cereals and nuts for everyone
• Fun: regular breakfasts, team events, yoga, gym room in our office and a kicker table

Who are we?

We are the leading mobile point-of-sale (mPOS) company in Europe. We started out and built our payment service from scratch to shake up the industry and wake up the entrepreneur within anyone. We created a unique device that with the smartphone that’s in your pocket, allows small merchants to accept card payments anywhere. From our paperless onboarding to taking the first payment, we make it easy. Traditional offerings leave out small businesses, we don’t. We are open and honest about our pricing and have no hidden fees. Our company enjoys impressive global reach and has since expanded into 31 countries (including Germany, United Kingdom and Brazil) with more than 2000 employees worldwide.

Interested? We’re looking forward to your application!

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

SumUp will not accept unsolicited resumes from any source other than directly from a candidate.

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