Our Customer Support Experts work in our Operations Customer Support team in Berlin and alongside our Onboarding team in Sofia to communicate with our newly verified merchants. You will be responsible to support them and to create the best customer experiences. In this position, you will also work in accordance with various internal policies and procedures to ensure we remain complicit with various regulations
Why SumUp? We do things differently. More than 270 enthusiastic employees from over 30 nations work in our Berlin office everyday to offer our merchants the best product and service. If you’re looking for a chance to participate and contribute your ideas, this is the right place for you. We are planning on doing something big and are looking for motivated and creative people to tackle things. If you think that’s you, we’d love to receive your application!
You’ll be great for this role if:
Why you should join SumUp
We are the leading mobile point-of-sale (mPOS) company in Europe. We started out and built our payment service from scratch to shake up the industry and wake up the entrepreneur within anyone. We created a unique device that with the smartphone that’s in your pocket, allows small merchants to accept card payments anywhere. From our paperless onboarding to taking the first payment, we make it easy. Traditional offerings leave out small businesses, we don’t. We are open and honest about our pricing and have no hidden fees. Our company enjoys impressive global reach and has since expanded into 31 countries (including Germany, United Kingdom and Brazil) with more than 2000 employees worldwide.
SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.
SumUp will not accept unsolicited resumes from any source other than directly from a candidate.