Customer Support Manager (m/f/d)

WHO ARE WE?

We are Stenon, an agri-tech startup that has developed a portable soil sensor that performs a real-time nutrient analysis. With our IoT solution consisting of intelligent sensor fusion, artificial intelligence, and data analysis, we solve a significant global problem in agriculture and society. We provide the necessary data for cultivation optimization that is currently not economically accessible and creates extreme values for farmers.

POSITION

We are looking for a motivated and experienced Customer Service Manager to build up our Customer Service department. Your goal will be to provide outstanding service to our customers by developing effective customer service procedures and setting satisfaction goals.

YOU WILL

• Be the first point of contact for our customer inquiries
• Have the chance to build up our customer service department
• Provide support, instructions, and information at the hard- and software level
• Find, define, and solve issues with and for our customers.
• Onboard customers to make sure they are as successful as possible with our technology
• Communicate with the Tech department in regards to technical inquiries. 
• Have the chance to improve the product from our Customer feedback. 
• Tracking, monitoring, and improving customer service KPIs

YOU HAVE

• Excellent leadership and interpersonal skills.
• A natural interest in technology
• Excellent knowledge of the latest industry trends and techniques
• Exceptional analytical, problem-solving abilities
• Excellent communication skills in English, German is a big plus
• Very high reliability and ability to work in a team
• Valuable experience with Salesforce
• Experience in B2B would be ideal

WHAT WE OFFER

• A role within a highly productive and supportive team full of dedicated, hard-working professionals
• An agile work environment with flat hierarchies and an international team
• The opportunity of being a valuable contributor to Stenon’s success
• Permanent full-time position with flexible work hours
• Laptop of your choice 
• Genuine stenon-grown test vegetables from our test farm (totally edible!)
• Coffee, tea, and snacks in our office
• ABC Berlin/Potsdam Travel pass

WHY US?

We are on a mission to make soil data accessible in real-time, thus changing how farmers can cultivate their land. To achieve this, we put our customers first and try to understand the challenges they have deeply. This will allow us to build the best possible products. We value transparency and honesty to become as performant as possible. With an open yet always constructive feedback culture, we learn from each other and improve continuously.
 
We have high standards and reward performance, but at the same time, we want to work with positive people who treat their colleagues exceptionally well.

INTERESTED?

Please send us your application (CV or LinkedIn). You can reach out at careers@stenon.io.
If you have any questions – we're happy to help.

Interesse geweckt?