At SumUp, we’re driven to empower small businesses across the globe by de-hassling their lives and helping them to succeed. Our vision as a global FinTech company is to build the first-ever global card acceptance brand, and we’re well on our way as small businesses in over 31 countries around the world rely on SumUp to get paid. To get there, we’re putting together an awesome team that is committed to one another and to our merchants. You could be our missing link! Help us bring card acceptance to the masses!
At SumUp, we’re passionate about our merchants. We strive to offer them the best possible experience with our solutions to ensure that they can focus on the growth of their business while accepting cashless payments. By working in customer support, not only are you the face of SumUp in the eyes of our merchants, you also define their experience with us by offering them outstanding guidance in navigating any challenges they may face related to SumUp products and services.
The Complaints and Compliance Support Team is currently composed of 7 members from 5 different countries: Italy, Germany, Portugal, UK and France.
We deal with complaints escalated to SumUp from all the territories where the company operates. We make sure that each client is properly compensated for any inconvenience arising from our procedures, and we’re responsible for informing them of the regulations and policies we refer to.
The team is constantly cooperating and brainstorming on how best to handle tricky situations and helping each other to ensure a high level of customer support.
Since we mostly work in close contact with the market of our native language, we also have a culture of knowledge sharing within the team, in order to calibrate internal procedures.
What you’ll do
You’ll be great for this position if
Why you should join SumUp
We believe in the everyday hero.
Small business owners are at the heart of all we do, so we create powerful, easy-to-use financial solutions to help them run their businesses. With a founder’s mentality and a 'team-first’ attitude, our diverse teams across Europe, South America and the United States work together to ensure that the small business owners we partner with can be successful doing what they love.
SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.
SumUp will not accept unsolicited resumes from any source other than directly from a candidate.