Customer Service Associate (various roles) - Dutch Speaking

About Klarna

Klarna was founded in Stockholm, Sweden in 2005. Since then we've changed the banking industry forever. And now we're creating the world's smoothest shopping experience. We serve over 90 million consumers worldwide, and partner with 250,000 merchants – with a new merchant joining us every 8 minutes. Including some of the world's leading brands, such as H&M, ASOS, IKEA, Adidas, Samsung and Lufthansa. Our offices are spread over 17 different markets, hosted by 5000+ employees from 100+ nationalities.

We’re revolutionizing shopping. Next up? Your career.

About the job.

We connect with our customers. We are problem solvers. We deliver quality. 

As a Customer Service Associate at Klarna you will work with other people - our Klarnauts - sharing the same focus: Customer Obsession. You will serve Klarna’s customers in the best possible way in our different channels (email, chat, phone) and always strive to reach for a solution. You will collaborate with teams across Klarna such as Customer Service (B2C and B2B), Office Services and Fraud & Compliance. The role differs based on the team but will include customer-facing and back-office responsibilities such as: 

  • Exceed customer expectations: Own the customer problem and find the best solution no matter the complexity.
  • Evaluate different alternatives: When looking for a solution, you do it the Klarna way: Simple, creative and quickly having the customer journey in mind.
  • Master provided tools: Learn and understand all relevant tools, processes and ways of working.
  • Understand that quality lies within the detail: Accomplish customer requests with accuracy in order to provide high-quality service.

About you.

  • You know how to deliver a great customer experience and always go the extra mile 
  • You have working proficiency and communication skills in verbal/written English and Dutch
  • You always strive to do your best, deliver quality results, and take accountability
  • You are empathetic, have a positive attitude with a desire to help our customers
  • You are a problem solver with a strong work ethic 
  • You enjoy new challenges and working in a fast paced environment 

About Klarna’s offer

  • Diversity & Community - Work with talented people from 100+ different countries in our brand new English-speaking offices in Stockholm City Centre. With our diversity of skills, perspectives and backgrounds, we can create, innovate, and disrupt like no other. 
  • Learning - Thrive in a learning and development focused environment with an emphasis on knowledge sharing and training. Have a sneak peek at how your progression could look like at Klarna here
  • Compensation - Receive an attractive salary, pension, and insurance plan plus benefits for gym memberships.
  • Office perks - Klarna provides 2 free lunches at the office from Uber Eats, free breakfast, fruit, coffee & drinks in the office.
If this sounds like a step forward in your career, don’t hesitate to apply: Include your resumé in English and a few words about why you want to join Klarna. Interviews are conducted on an ongoing basis. Let’s have a chat! 

Start Date: As soon as possible 
Employment time: full-time. 

Note: we're not able to offer relocation support or support with work permits for this position.

Klarna is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates. Please refrain from including your picture and age with your application.