Customer Success & Sales Intern (m/f/d)

About us

enmacc builds digital marketplaces to trade energy (e.g., power, gas) on wholesale level. enmacc digitizes the process of energy trading and procurement by replacing outdated technology. enmacc’s customers gain speed, efficiency, and security. Moreover, business opportunities.

More than 200 companies and over 800 traders contribute already to enmacc’s growing market network. It consists of multinational energy suppliers, trading houses, industrial companies, and retailers such as municipal utilities. We give professional market access to smaller players. We enable innovative business models for all participants. We boost liquidity in energy markets by serving new regions and products. We are proud of our product which stands in the center of enmacc. It’s the result of the collaboration of an outstanding international tech team and experienced energy trading professionals. We believe that building energy markets at a global scale is a fascinating opportunity.

Your Mission

Support the Customer Success and Sales department in their daily activities as well as with data analytics.

Your Responsibilities / What You'll Do

  • Creation of weekly and monthly reports
  • Identification of value creation opportunities, development of implementation plans and support in the execution of these initiatives
  • Presentation of findings and analyses to the Customer Success and Sales department
  • Maintaining customer info and records 
  • Interaction with our customers and Customer Relations Tasks
    • Telephone service
    • Complaint Management
    • Bug handling & technical support

Your Profile / What You'll Need

  • Currently studying engineering, management or related subjects
  • Availability for a full-time internship
  • Affinity and understanding of digital products and services.
  • Fast learner
  • Excellent English knowledge
  • Very good organizational and execution skills
  • Strong team player who can work independently
  • You have an eye for detail and work rigorously
  • Good knowledge of Excel, Word, PowerPoint/Keynote
  • Excellent customer service acumen
  • Creative, yet results-driven

Our Offer / What You'll Get

  • Working in the fastest-growing company in the energy trading sector in Europe
  • Joining an international grown-up start-up in the SaaS field, with modern office spaces in the heart of Munich
  • High class hardware and software
  • Working from home & flexible work times
  • An entrepreneurial company culture with flat hierarchies.
  • Due to our continuous growth, you will have the opportunity to grow personally and professionally alongside the organization
  • Connect with our other working students & interns from different departments