Customer Success assistant (internship)

In SumUp POS, we are creating the world’s most complete Point of Sale, for all merchants in all businesses. We take care of the details so that merchants can focus on what they do best. We help merchants better connect to their business, to their customers and to each other. 

SumUp POS offers more than a cash register, it offers an innovative ecosystem where our POS Tribe of over 200 people in Paris, Milan, Barcelona, Germany and the UK are working hard to go as far as possible and become the European leader in our market.

Tes principales missions :

• Assister l’équipe formation dans le paramétrage des comptes clients
• Apporter des solutions aux requêtes de nos clients avec le service support 
• Développer les outils de partage d’information en interne et mettre en place des outils visant à fluidifier les retours clients (appels, mails, sms, etc)
• Prendre part aux projets d’amélioration du Produit

Ton profil :

• Pédagogue et bienveillant, tu es doué(e) pour expliquer l’inexplicable
• Tu es doté d’un humour sans faille et d’une patience sans limite qui te permettent de toujours garder ton calme et prioriser les urgences
• Ton sens de la répartie est irréfutable
• Tu sais sourire au téléphone
• Tu as déjà eu à gérer des clients au cours d’une expérience de vente
• English is not a problem for you

Pourquoi nous rejoindre?

• Une entreprise en pleine accélération à la fois Business et R&D
• De multiples axes d'apprentissage et de développement personnel et professionnel 
• Des bureaux accueillants 
• Des petits déjeuners hebdomadaires et des goûters surprises 
• Des sessions d’informations régulières en mode “Beer Friday”
• Des initiatives SumUp: Airlines, Events, Switch, Talks, Workshop

About SumUp

We believe in the everyday hero.

Small business owners are at the heart of all we do, so we're creating powerful, easy-to-use financial solutions to help them run their businesses. With a founder’s mentality and a 'team-first’ attitude, our diverse teams across Europe, South America and the United States work together to ensure that small business owners can be successful doing what they love.

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

SumUp will not accept unsolicited resumes from any source other than directly from a candidate. 

Want to get more insights about SumUp? Don't miss to visit us on our blog on Medium, or check our social media pages on Facebook, Twitter and LinkedIn.

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