Junior Service Associate (various roles)

About Klarna

Klarna was founded in Stockholm, Sweden in 2005. Since then we've changed the banking industry forever. And now we're creating the world's smoothest shopping experience. We serve over 90 million consumers worldwide, and partner with 250,000 merchants – with a new merchant joining us every 8 minutes. Including some of the world's leading brands, such as H&M, ASOS, IKEA, Adidas, Samsung and Lufthansa. Our offices are spread over 17 different markets, hosted by 4000+ employees from 100+ nationalities.

Want to unlock your potential? In this role you will have the opportunity to excel within multiple areas in Service or in other areas such as Product Development, Sales and Marketing.

Looking for a challenge? To succeed you need to be a problem solver, always willing to listen, learn and develop. Does this sound like you? Great, because we’re hiring.

Here at Klarna, you aren’t usually  recruited for a specific role, but rather for your competence, skill set and potential. That means you might work independently, in a team or you can be called upon from time to time for different assignments around Klarna. What we promise you is a fast pace, challenging problems, and collaboration with many brilliant colleagues. Be ready for a change, be ready to learn and be ready to challenge an organisation to excel.

We are currently looking for people across the globe to join us in locations like Milan, Stockholm, Columbus, Berlin, Munich, Sydney, and more. People that are native-speakers in Italian,, but also fluent in English. For all our hiring locations, visit Klarna.com/careers.

About the job.

Do you want more than a job? Being a Junior Service Associate at Klarna can mean a lot of different things. But we all share one passion: our customer obsession. At Klarna, you work towards close to 100 million customers and 250 000 merchant partners, together with thousands of colleagues in various teams. All with different backgrounds, languages, and tasks. Obsessing about their specific customer’s needs. 

Junior Service Associates work throughout all parts of Klarna, in teams like Customer Service (B2C and B2B), Office Service, and Fraud and Compliance/AML. Even being a part of teams like Product Development or Marketing. The role differs based on the team but can include customer-facing responsibilities and back-office tasks.

About you.

  • You should have working proficiency and communication skills in verbal and written Italian & English
  • You put the customer first and go the extra mile to deliver a great customer experience
  • You always strive to do your best, deliver good results, and take accountability
  • You are a problem solver with a good work ethicYou are unafraid of new challenges and thrive in a fast-paced environment (this is not something we just say, we really do mean it)
What we offer.

We offer a career opportunity with clear development steps and compensation based on that. This is a chance to take the next step in your career and develop within multiple areas in Klarna, such as Operations, Product Development, Sales, and Marketing.

If this sounds like the next step in your career, don’t hesitate to apply! And when you do, please include a resumé and a few words about why you want to join Klarna. Interviews are conducted on an ongoing basis.

Start date: as soon as possible.
Employment time: full-time.

Note: we're not able to offer relocation support or support with work permits for this position.

Klarna is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates. Please refrain from including your picture and age with your application.